Next Experience keyboard shortcuts

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Next Experience Keyboard Shortcuts

    The Next Experience keyboard shortcuts allow users to perform common actions quickly within the ServiceNow user interface. These shortcuts vary based on the browser and operating system in use, with Linux currently unsupported. To activate these shortcuts, users should configure accessibility preferences for their instance.

    Show full answer Show less

    Key Features

    • Common Shortcuts: Essential shortcuts for tasks such as composing emails, creating records, and saving are provided for both Windows and macOS users.
    • Menu Shortcuts: Shortcuts to access various menus like Admin, Favorites, and Help enhance navigation efficiency.
    • Focus Application Shortcuts: Specific shortcuts allow users to apply focus to different sections of the page, including global search and main content.
    • Additional Shortcuts: Extra shortcuts for opening specific features like the Agent inbox and sidebar discussions are also available.

    Key Outcomes

    By familiarizing themselves with these keyboard shortcuts, ServiceNow customers can significantly improve their productivity and streamline their workflow in the Next Experience interface. This enables quicker access to features and reduces reliance on mouse navigation, ultimately enhancing user efficiency.

    You can use keyboard shortcuts to quickly perform common actions in the user interface.

    The keyboard shortcuts that display in the modal are specific to the screen you’re viewing. Keyboard shortcuts depend on the browser and operating system that you’re using. The Linux operating system is not currently supported.

    To enable keyboard shortcuts for your instance, see Configure Next Experience accessibility preferences.

    Common Next Experience keyboard shortcuts

    The most common key combinations for Microsoft Windows and macOS keyboards are listed in the following table.

    Table 1. Common Next Experience keyboard shortcuts
    Action Windows keyboard shortcut macOS keyboard shortcut
    Show the shortcuts for the page that you’re viewing in a modal Control+/ Command+/
    Compose an email Control+Alt+e Command+Option+e
    Create a new record Shift+Alt+n Shift+Option+n
    Favorite or unfavorite the current page Control+Shift+f Command+Shift+f
    Impersonate a user Control+Shift+i Command+Shift+i
    Open the instance landing page Control+Alt+z Command+Option+z
    Open the instance toolbar to change domains Control+Alt+t Command+Option+t
    Refresh the list Shift+Alt+r Shift+Option+r
    Save the record Control+s Command+s

    Next Experience keyboard shortcuts for showing menus

    The keyboard shortcuts for showing menus for Microsoft Windows and macOS are listed in the following table.

    Table 2. Next Experience keyboard shortcuts for showing menus
    Open this menu Windows keyboard shortcut macOS keyboard shortcut
    All menu Control+Alt+a Command+Option+a
    Admin menu Control+Shift+a Command+Shift+a
    Favorites menu Control+Alt+f Command+Option+f
    Help menu Control+Shift+/ Command+Shift+/
    History menu Control+Alt+h Command+Option+h
    Workspaces menu Control+Alt+w Command+Option+w
    Notifications menu Control+Shift+k Command+Shift+k
    User profile menu Control+Shift+u Command+Shift+u

    Next Experience keyboard shortcuts for applying focus

    The keyboard shortcuts for applying focus for Microsoft Windows and macOS are listed in the following table.

    Table 3. Next Experience keyboard shortcuts for applying focus
    Apply focus Windows keyboard shortcut macOS keyboard shortcut
    Global search Control+Alt+g Command+Option+g
    Main content of a page Control+Alt+p Command+Option+p
    Breadcrumb navigation Control+Shift+c Command+Shift+c
    Side navigation page Control+Alt+1 Command+Option+1
    Workspace tab Control+Alt+2 Command+Option+2
    Page tab Control+Alt+3 Command+Option+3
    Record tab Control+Alt+4 Command+Option+4
    Contextual sidebar Shift+Alt+x Shift+Option+x
    Activity Stream Compose text field Shift+Alt+c Shift+Option+c
    First action button Shift+Alt+t Shift+Option+t
    First field in the form Shift+Alt+f Shift+Option+f
    First tile in the Activity Stream Control+Alt+x Command+Option+x
    Move focus forward through major elements of the page Control+j Command+j
    Move focus backward through major elements of the page Control+Shift+j Command+Shift+j
    Move focus through the headings of the form Shift+Alt+h Shift+Option+h

    Additional Next Experience keyboard shortcuts

    Additional keyboard shortcuts for Microsoft Windows and macOS are listed in the following table.

    Table 4. Additional Next Experience keyboard shortcuts
    Action Windows keyboard shortcut macOS keyboard shortcut
    Open the instance toolbar to change domains Control+Alt+t Command+Option+t
    Open the Agent inbox Shift+Alt+i Shift+Option+i
    Open the sidebar discussions chat Shift+Alt+d Shift+Option+d
    Open the list search Shift+Alt+s Shift+Option+s
    Open the list filter Shift+Alt+b Shift+Option+b
    Open the OpenFrame window Shift+Alt+z Shift+Option+z
    Cycle through the page layouts Shift+Alt+l Shift+Option+l
    Expand/collapse the resizable pane Shift+Alt+p Shift+Option+p
    Reply to the most recent email correspondence Shift+Alt+e Shift+Option+e