List of workspaces

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of List of Workspaces

    ServiceNow offers a variety of workspaces designed to provide targeted solutions for specific users and issues. Each workspace is equipped with tools tailored to help agents, case managers, help desk professionals, and managers effectively address customer inquiries and resolve problems.

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    Key Features

    • Default Workspace: Serves as the fundamental workspace on the ServiceNow Platform, forming the basis for all targeted workspaces.
    • Audit Workspace: A centralized view for auditors to monitor audit timelines, budgets, and control testing progress.
    • Cloud Discovery Workspace: Facilitates management of cloud operations within the organization.
    • CMDB Workspace: Offers a modern interface to explore the Configuration Management Database (CMDB) and access dashboards.
    • Compliance Workspace: Centralizes task management related to policies, controls, and exceptions.
    • Continuous Authorization and Monitoring: Implements Risk Management Framework (RMF) steps for informed security posture decisions.
    • CSM Configurable Workspace: Provides tools for agents to efficiently resolve customer issues.
    • Digital Portfolio Management Workspace: Centralizes management of services and applications, integrating data across the platform.
    • DEX Application & Device Health: Monitors digital workplace performance, security, and compliance.
    • Enterprise Architecture Workspace: A unified interface for managing application portfolios with insights and health tracking.
    • Platform Analytics Workspace: Manages analytics for the Next Experience platform.
    • Resource Management Workspace: Offers a centralized view for resource managers to oversee all work assignments.
    • Service Operations Workspace: Configurable workspaces for IT Service Management (ITSM) and IT Operations Management (ITOM), enhancing user experience.
    • Vendor Management Workspace: Monitors vendor performance using configurable key performance indicators (KPIs).
    • Workforce Optimization for ITSM: Manages team productivity, skills, schedules, and performance tracking.

    Key Outcomes

    By utilizing these workspaces, ServiceNow customers can enhance operational efficiency, improve decision-making, and streamline customer service processes. Each workspace provides tailored tools and insights to meet specific organizational needs, ultimately leading to better resource management and service delivery.

    List of all workspaces ServiceNow offers to target specific users and issues.

    A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.

    List of workspaces
    Workspace
    Workspace acts as the default workspace available on the ServiceNow Platform and provides the foundation for the targeted workspaces ServiceNow offers.
    Audit Workspace
    Audit workspace is a single-pane view for audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress.
    Cloud Discovery Workspace
    Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
    CMDB Workspace
    CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
    Compliance Workspace
    Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
    Continuous Authorization and Monitoring
    Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
    CSM Configurable Workspace
    CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
    Digital Portfolio Management Workspace
    Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
    DEX Application & Device Health
    DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
    Enterprise Architecture Workspace
    The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
    Platform Analytics Workspace
    Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
    Resource Management Workspace
    Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
    Service Operations Workspace for ITSM
    Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
    Service Operations Workspace for ITOM
    Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
    Vendor Management Workspace
    Monitor the performance of your company's vendors and manage all vendor-related information using the Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.
    Workforce Optimization for ITSM
    Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.