UX: Design for Employee Center

  • Release version: Xanadu
  • Updated October 29, 2024
  • 1 minute to read

    • The UX (User Experience): Design for Employee Center Accelerator provides UX Design support and expert guidance to help customers get started with Employee Center design.

    Accelerator overview

    UX: Design for Employee Center provides tailored UX Design advisory support, offering design resources, UI inspiration, and expert guidance from ServiceNow UX Experts to help your design and implementation teams kickstart your Employee Center design.

    See Employee Center on Employee Center.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What you get

    Introduction session (up to 1 hour)
    Includes the following activities:
    • Review of the scope and expectations of the Accelerator.
    • Outline of the importance and value of user-centric design.
    • Walk through of the base system Employee Center features and capabilities.
    Optional walk throughs, as needed (up to 3 hours)

    UX consultant will recommend and discuss customer-led walkthroughs based on customer kickoff outcomes, such as demoing an existing portal, knowledge base articles, or catalog items.

    Resources readout (up to 1.5 hours)

    Walk through the tailored UX designer resources readout deck.

    Outputs
    • UX Resource Guide
    • Resources Readout Deck

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Product owner Manages Customer’s  ServiceNow  Service Catalog. ✓
    Customer UX lead or UX designer Responsible for designing the user experience on the Customer’s end. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Exceptions

    The Accelerator may conclude early if the assessment clearly identifies required changes.