Value Potential

  • Release version: Xanadu
  • Updated October 11, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Value Potential

    The Value Potential Accelerator assists Impact customers in identifying the business value of further adopting ServiceNow products. By collaborating with a Success Architect and a Value Strategist, customers can estimate the potential value of undeployed applications, enhancing their business case for adoption. This service is available for Impact Advanced and Total packages, as well as the Strategic Value Add-on SKU.

    Show full answer Show less

    Key Features

    • Introductory Customer Session: Up to 60 minutes to set expectations, explain value potential, and plan for assessment.
    • Customer Discovery and Working Sessions: Up to 4 hours to address business challenges, expected outcomes, deployment scope, and data requests.
    • Customer Review Session: Up to 60 minutes to validate the draft presentation and model.
    • Follow-up Session: Optional up to 60 minutes to present the final Value Potential findings to stakeholders.

    Key Outcomes

    Upon completion, customers can confidently articulate the expected business value from adopting further ServiceNow products. Participation from specified customer resources is essential, including application champions, platform owners, and process leads. The customer is also responsible for providing necessary data and cost information for analysis. The Accelerator is limited to three products already under license, and eligibility for certain products may vary.

    The Value Potential Accelerator provides comprehensive guidance on identifying business value for further adoption of ServiceNow products.

    Accelerator overview

    Value Potential of undeployed Apps provides Impact customers with support on building a business case for further adoption of ServiceNow products. Through this Accelerator, you’ll work with your Success Architect and a Value Strategist to estimate the value potential of undeployed products. After completing this Accelerator, you can confidently estimate and articulate the expected business value from further ServiceNow product adoption.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    In addition, this Accelerator is also available with the Strategic Value Add-on SKU. See Impact packages for additional information.

    What you get

    Introductory customer session (up to 60 minutes)
    • Set expectations on process and depth of deliverable
    • Explain the concept of value potential and its importance
    • Clarification of the intent of the deliverable for the customer
    • Communicate expectation for customer participation
    • Request data and any other inputs
    • Set up a plan for assessment
    Customer discovery and working sessions (up to 4 hours)  
    Topics may include:
    • Discussion of:
      • Business challenges and target outcomes with key stakeholders
      • Standard outcomes expected with ServiceNow product adoption
    • Review of:
      • Expected project deployment scope
      • Data request information provided and to determine any gaps or assumptions
    Customer review session (up to 60 minutes)
    Review and validate the draft Value Potential presentation and model, if applicable
    Follow-up customer session (optional upon customer request, up to 60 minutes)
    • Present or co-present the final presentation for Value Potential to additional customer stakeholders
    • Provide key success metrics to measure progress and results
    • Attend an adoption roadmap session to support with sequencing product adoption plan based on value potential, if relevant

    Requested customer resources

    One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Application champion or sponsors Executive sponsor advocating for the application across the entire organization ✓
    Platform owner
    • Responsible for the overall accountability of the ServiceNow platform.
    • Provides leadership and oversight to the System Administrators
    • Ensures team alignment to business strategy and the ServiceNow roadmap
    • Actively involved in the overarching governance of the platform.
    		 ✓
    Process leads Subject matter expert responsible for managing the applicable process ✓
    Reporting leads
    • Meets with the ServiceNow Impact Accelerator consultant
    • Provides access to the required resources
    • Drives the actions from the engagement
    		 ✓

    Requested Information / Access 

    The customer is responsible to provide the following:
    • Data and validation of the assumptions to inform the analysis
    • Cost information in order to be included in the analysis
    • Sign off of the final Value Potential report

    Exceptions

    • This Accelerator only applies to products already under license.
    • ServiceNow resources are not responsible for implementing or managing the applications under consideration.
    • The scope of each Value Potential Accelerator will be limited to three products. Exceptions may be discussed with your Success Architect and Value Strategist.
    • Due to the pace of innovation at ServiceNow, some products may not yet be eligible for this Accelerator. Check with your Success Architect, who can confirm eligibility of target products.