Impact

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Impact Release version: Xanadu

    ServiceNow Impact, built on the ServiceNow AI Platform, offers a digital interface that provides customized service to help you maximize your ServiceNow instance's potential. It delivers tailored recommendations and expert guidance, enhancing your digital transformation journey.

    Show full answer Show less

    Key Features

    • Impact Digital Experience (IDE): Access essential content and track progress against outcomes, enabling data-driven decision-making.
    • Proactive Insights: Receive tailored recommendations to optimize your platform health and prioritize product capabilities.
    • Collaboration: Work with your dedicated Impact Squad to map your value acceleration journey.
    • Subscription Packages: Choose from three packages—Guided, Advanced, and Total—to meet your organization's needs.
    • Impact Instance Observer: Monitor your instance's health and performance in near real-time, alongside historical insights.
    • Developer Support: Access technical assistance from a ServiceNow Support Engineer for Advanced and Total Impact packages.

    Key Outcomes

    By utilizing Impact, you can expect to accelerate the return on investment in ServiceNow through personalized support, proactive insights, and effective management of your platform. This comprehensive approach empowers you to drive faster time to value and enhances the overall performance of your ServiceNow instance.

    ServiceNow Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Receive tailored recommendations and guidance from our dedicated teams and experts on demand.

    See the Impact overview video to get started with Impact.

    Impact Overview

    Impact is a comprehensive value acceleration solution that provides relevant and immediate access content with the Impact Digital Experience (IDE). Track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation journey.

    Impact helps you realize impact faster across your business with proactive insights, prescriptive guidance, tailored training and recommendations, and premium technical support and tools. Maximize and accelerate the return on your ServiceNow investment through our software and human-led programs.

    • Build and manage your personalized value journey with ServiceNow.​
    • Understand and prioritize your product capabilities.
    • Receive proactive recommendations tailored to your business outcomes.
    • Take command of your platform health​.
    • Collaborate with your Impact Squad, your extended ServiceNow team to map the course for your value acceleration journey.​​​

    Get started