Jumpstart Your Platform Analytics

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your Platform Analytics

    Jumpstart Your Platform Analytics is designed for Impact customers, offering a comprehensive introduction to Platform Analytics that enhances service delivery quality, efficiency, and cost. The Accelerator includes a demonstration of reporting and Performance Analytics capabilities through a temporary instance and shares best practices for implementation.

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    Key Features

    • Session Preparation: Provisioning of a temporary instance and installation of Platform Analytics Content Packs focusing on ITSM.
    • Customer Coaching Session #1 (up to 90 min): Covers an overview of Platform Analytics, architecture, best practices for indicators, and the distinction between reporting and Performance Analytics.
    • Access: Customers receive thirty days of access to the temporary instance.
    • Customer Coaching Session #2 (Optional, up to 60 min): A Q&A opportunity related to Platform Analytics.

    Key Outcomes

    To maximize the effectiveness of the Accelerator, specific roles are required:

    • Platform Owner: Oversees the ServiceNow platform and aligns with business strategy.
    • System Administrator(s): Ensures platform stability, manages support, and performs configuration tasks.
    • Reporting Lead(s): Collaborates with the consultant and drives engagement actions.
    • Process/Service Owner(s): Senior leaders accountable for major processes or services.
    • Developer(s) and Trusted Service Partners: Support the implementation and understand leading practices.

    Note that this Accelerator may not be available in certain restricted environments, and ServiceNow resources will not implement recommendations on customer instances.

    The Jumpstart Your Platform Analytics Accelerator provides a demonstration of the possibilities and capabilities of Platform Analytics.

    Overview

    Jumpstart Your Platform Analytics provides Impact customers with an overview of Platform Analytics and the ability to greatly improve service delivery quality, efficiency, and cost. An applied demonstration of reporting and Performance Analytics configuration, capabilities, and analytics via a temporary instance as well as leading practices on getting started is included. For more information on Platform Analytics, see Available Platform Analytics Solutions.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session Preparation
    • Provisioning of a temporary instance
    • Installation of Platform Analytics Content Packs – ITSM focus
    Customer Coaching Session #1 (up to 90 min)
    Includes the following:
    • Platform Analytics overview and demonstration
    • Review Platform Analytics architecture
    • Leading and lagging indicator best practices
    • Discuss differences between reporting and Performance Analytics
    • Thirty days of access to the temporary instance
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to Platform Analytics

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 

    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s) (Required) Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Process/Service Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information / access

    Refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.