UX: Catalog Request Experience Review

  • Release version: Xanadu
  • Updated November 5, 2024
  • 1 minute to read

    •  The User Experience (UX): Catalog Request Experience Review Accelerator reviews your Service Catalog,  forms  and form  design and identifies areas  of improvement.

    Accelerator overview

    User Experience (UX): Catalog Request Experience Review provides an evaluation of a customer’s forms and form design, beginning with an introductory session to set expectations, review the scope, and discuss the importance of well-defined forms and catalogs. This is followed by targeted user feedback sessions, where up to five end users navigate selected catalog requests, offering practical insights. The final readout session presents actionable recommendations, supported by a detailed review deck.
    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What you get

    Introduction session (up to 120 minutes)
    Includes the following activities:
    • Review of the scope and expectations of the Accelerator
    • Outline of the importance of well-defined forms and catalogs
    • Walk through participant recruitment and catalog item selection
    Remote Catalog user feedback sessions (up to 120 minutes)
    • Observe up to five end users of the catalog navigate three to five selected catalog requests
    • Develop recommendations based on the end-users' experience
    Assessment findings and recommendation readout (up to 180 minutes)
    Present the recommendations based on the review and remote catalog user feedback sessions
    Outputs
    • Service Catalog Review Readout Deck
    • Documentation of recommendations

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Product owner Manages Customer’s  ServiceNow  Service Catalog. ✓
    End users of catalog Frequently uses the catalog or form. ✓
    Customer UX lead Responsible for designing the user experience on the Customer’s end. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Exceptions

    The Accelerator may conclude early if the assessment clearly identifies required changes.