TuneUp Your Platform Analytics

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of TuneUp Your Platform Analytics

    TuneUp Your Platform Analytics is designed to help Impact customers assess and optimize their current Platform Analytics implementation. This offering includes a demonstration of advanced configurations like Performance Analytics, Workspaces, and User Experience Analytics, aiming to enhance insight into your Platform Analytics investment and improve adoption and utilization.

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    Key Features

    • Session Preparation: Provisioning of a temporary instance for analysis.
    • Platform Analytics HealthScan analysis for performance assessment.
    • Activation and configuration of Platform Analytics Content Packs for selected applications like ITSM, SAM, SPM, CSM, or HR.
    • Customer Coaching Sessions:
      • Session #1: Overview, setup guidance, creating custom metrics, and maintenance best practices (up to 90 minutes).
      • Session #2: Optional Q&A session related to Platform Analytics (up to 60 minutes).

    Key Outcomes

    Upon completion, customers will gain a comprehensive understanding of how to effectively utilize Platform Analytics, leading to improved performance and governance of the ServiceNow platform. Key roles such as the Platform Owner, System Administrators, and Reporting Leads are essential for ensuring accountability and driving successful outcomes.

    Note: Availability may vary based on specific ServiceNow environments and customer settings.

    The TuneUp Your Platform Analytics Accelerator provides guidance on maintaining and governing Platform Analytics health to optimize value.

    Overview

    TuneUp Your Platform Analytics provides Impact customers with an assessment of their current Platform Analytics implementation. This offering includes an applied demonstration of the capabilities of advanced Platform Analytics configuration, including Performance Analytics, Workspaces, and User Experience Analytics. We aim to assist you in obtaining better insight into your Platform Analytics investment and provide leading practices on how to best increase adoption and utilization. For more information on Platform Analytics, see Available Platform Analytics Solutions.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session Preparation
    • Provisioning of a temporary instance
    • Platform Analytics HealthScan analysis
    • Activation and configuration of Platform Analytics Content Packs for one of the selected applications, ITSM, SAM, SPM, CSM, or HR
    Customer Coaching Session #1 (up to 90 min)
    Includes the following:
    • Overview and demonstrate Platform Analytics
    • Set up Platform Analytics for success:
      • Review comparisons to the base system implementation
      • Create custom metrics and jobs
    • Walk through the following:
      • Advanced table and Performance Analytics
      • Workspace and User Experience capabilities
    • Discuss housekeeping and maintenance leading practices
    • Thirty days of access granted to the temporary instance
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
    Opportunity for Q&A related to Platform Analytics

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 

    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s) (Required) Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Process/Service Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Developer(s) (Recommended) Writes code for the ServiceNow platform.
    Process Lead(s) (Recommended) Subject matter expert responsible for managing the applicable process.
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information / access

    Refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.