Project Portfolio Management Maturity Assessment

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Project Portfolio Management Maturity Assessment

    The Project Portfolio Management (PPM) Maturity Assessment Accelerator is designed to help Impact Advanced and Total Customers optimize their PPM resources. It enables organizations to organize complex programs, processes, and projects into a cohesive view, aiding in prioritization and enhancing business outcomes. This Accelerator is exclusively available to Impact Advanced and Total package customers.

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    Key Features

    • Kickoff Session: Up to 120 minutes to set expectations, discuss process depth, and gather customer participation and data.
    • Maturity Assessment Questionnaire: Participants complete a pre-built questionnaire to identify gaps and opportunities in the PPM product.
    • Questionnaire Results Analysis: The Impact Squad reviews scores and provides tailored recommendations to maximize PPM investment.
    • PPM Maturity Assessment Report: Includes a maturity score, top five unadopted product features, additional initiative suggestions, and a complete list of observations.
    • Customer Readout Session: Up to 120 minutes to present and review the assessment report, discuss recommendations, and outline a suggested implementation plan.
    • Follow-up Session: Up to 60 minutes for Q&A and additional guidance on leading practices.

    Key Outcomes

    Customers can expect a comprehensive understanding of their PPM maturity, actionable recommendations for product features, and a structured plan to enhance their PPM capabilities. The assessment fosters informed decision-making and aligns PPM strategies with business goals.

    Requested Customer Resources

    • Platform Owner: Responsible for overall accountability of the ServiceNow platform, ensuring alignment with business strategy.
    • System Administrator(s): Maintains platform stability, manages support cases, and delivers configuration tasks for ServiceNow applications.

    Note that ServiceNow resources do not execute the provided plan but offer guidance and insights throughout the assessment process.

    The Project Portfolio Management (PPM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with PPM.

    Overview

    Project Portfolio Management Maturity Assessment provides Impact Advanced and Total Customers with prescriptive guidance, leading practices content, and a maturity analysis of their ServiceNow instance PPM. The Assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects and create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    See Project Portfolio Management for information on PPM.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What You Get

    PPM Maturity Assessment Kickoff Session (up to 120 minutes)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built PPM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your PPM product.
    Questionnaire Results Analysis (time determined by Impact Squad, as needed)
    Your Impact Squad will:
    • Review and analyze the questionnaire scores
    • Compile tailored recommendations and leading practices
    • Provide guidance that will help you understand how to best maximize your PPM product investment
    PPM Maturity Assessment report
    The assessment report is a result of the questionnaire and input from our PPM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for PPM
    • Additional initiatives or Impact accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 120 minutes)
    • Deliver the PPM Maturity Assessment report
    • Review the PPM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up (up to 60 min)
    • Opportunity for Questions and Answers related to the PPM Maturity Assessment
    • Provide additional guidance on leading practices as needed

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

    Exclusions

    ServiceNow resources aren't responsible for execution of the provided plan.