Jumpstart Your ServiceNow AI Journey

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Jumpstart Your ServiceNow AI Journey

    The Jumpstart Your AI Journey Accelerator is designed to help Impact customers initiate their hyper-automation efforts using ServiceNow's AI capabilities. This program offers an overview of available AI and automation tools, enabling businesses to align their AI maturity journey with strategic goals and objectives, while recommending Impact AI Accelerators to enhance value delivery.

    Show full answer Show less

    Key Features

    • Session Preparation: Involves provisioning a temporary instance and activating Automation Discovery to assess current AI maturity.
    • Coaching Sessions: A series of coaching sessions guide customers through setting expectations, reviewing the ServiceNow AI Blueprint, identifying automation opportunities, and developing an AI Strategic Action Plan.
    • Customer Resources: Involves key personnel such as CTO, CIO, Platform Owner, System Administrators, Enterprise Architects, and Developers, each with specific responsibilities in the organization’s AI journey.
    • Optional Support: An additional coaching session can be requested for further Q&A regarding the AI journey.

    Key Outcomes

    Participants can expect a structured approach to integrating AI into their business processes, improved alignment of AI initiatives with organizational strategies, and a clearer roadmap for leveraging ServiceNow's capabilities to achieve automation goals. Note that certain restrictions apply to the availability of this Accelerator based on customer environments and configurations.

    The Jumpstart Your AI (Artificial Intelligence) Journey Accelerator provides guidance to kickstart your hyper-automation journey with ServiceNow platform AI capabilities.

    Overview

    Jumpstart Your ServiceNow AI Journey provides Impact customers with an overview of the ServiceNow catalog of AI and automation capabilities to enable you to kick start your hyper-automation journey and transform business processes and user experience. This includes building a personalized AI maturity journey with ServiceNow AI capabilities aligned with your strategic goals and business objectives, as well as recommended Impact AI Accelerators to expedite time to value.

    Note:
    This Accelerator is available for the Impact Total package.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance 
    • Activate and run Automation Discovery.
    • Assess current AI maturity
    ​
    Customer Coaching Session #1
    • Set Accelerator expectations
    • Discuss strategic goals and business objectives
    Customer Coaching Session #2 (Up to 90 minutes)
    Review of:
    • ServiceNow AI Blueprint
    • AI Maturity Journey
    • Automation Opportunities
    • AI Strategic Action Plan
    • Impact AI Accelerators
    Customer Coaching Session #3  (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to AI Journey

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Executive Suite: CTO, CIO (Required) Responsible for the overall ServiceNow roadmap.
    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Enterprise Architect(s) (Required)

    Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards.
    Developer(s) (Required)

    Writes code for the ServiceNow platform.
    Service Desk Manager (Recommended) Subject matter expert responsible for managing Service Desk.
    Application Owner(s) (Recommended) Manages ServiceNow application(s) (e.g., ServiceNow HRSD owner).
    Application Service Owner(s) (Recommended) Manages all applications across a given division (e.g., Incident management or HR application owner).
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow is not responsible for implementing AI Journey recommendations on Customer’s sub-production or production instances.