Citizen Development Program Design

  • Release version: Xanadu
  • Updated August 14, 2024
  • 2 minutes to read
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    Summary of Citizen Development Program Design

    The Citizen Development Program Design Accelerator provides Impact customers with guidance to establish a Citizen Development Program on the ServiceNow platform. This program enables non-coders, referred to as Citizen Developers, to create applications and workflows using low-code development tools, without prior coding experience. The Accelerator includes workshops to prioritize candidates for Citizen Development, establish necessary training, and assess governance needs.

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    Key Features

    • Kickoff and workshop planning meetings
    • Multiple workshops to define vision, plan, and focus
    • Creation of a prioritized candidate list and potential use cases
    • Development of a marketing and awareness messaging plan
    • Initial implementation timeline and maturity questionnaire
    • Establishment of governance standards, including security and testing
    • Delivery of supporting assets and readout deck

    Prerequisites

    • Identification of key stakeholders
    • ServiceNow platform owner is required
    • App Engine license and products must be installed and configured

    Key Outcomes

    Customers can expect to develop a structured Citizen Development program that empowers non-technical users to contribute to application development, streamline operational processes, and maintain governance standards. The program enhances overall platform utilization and aligns with business strategies.

    Provides prescriptive guidance on enabling Citizen Development for your ServiceNow platform.

    Overview

    The Citizen Development Program Design Accelerator provides Impact customers with prescriptive guidance to effectively  develop a Citizen Development Program for the ServiceNow platform. ServiceNow technology empowers non coders, known as Citizen Developers, to build new applications and workflows without having prior coding knowledge using low-code development.

    This Accelerator includes workshops to assess and create a prioritized list of candidates for Citizen Development, determine the required screening and training for them, and assess operational and technical governance to identify any necessary adjustments.

    For more information on the Citizen Development and low code development, see Exploring App Engine Studio.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What you get

    Kickoff meeting
    Workshop planning meeting
    Citizen development workshop #1 - vision, plan, and focus
    • Prioritized candidate list and potential use cases determined
    • Value proposition
    • Marketing and awareness messaging
    • Recruitment plan
    • Initial implementation timeline
    • Develop an initial implementation timeline
    • Conduct the Citizen Development adoption maturity questionnaire
    Citizen development workshop #2 - enable and empower
    Review the following:
    • Training curriculum – ServiceNow and Customer allocations
    • Support model and responsibilities
    • Demand intake process
    Citizen development workshop #3 - establishing guardrails
    • Instance architecture
    • Design considerations and standards
    • Developer security model
    • App life cycle model
    • Testing standards
    • App review standard
    • Additional toolkit resources

    The readout deck and supporting Citizen Development assets are delivered to the Customer.

    Requested customer resources

    One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Executive sponsor (Required) Primary strategic contact for ServiceNow.
    Platform architect (Required) Provides a holistic view of the ServiceNow platform, processes, and other systems, including any necessary policy or organizational requirements.
    Citizen development program owner Manages all the Citizen Development program.

    Prerequisites

    The following are required prerequisites:

    • Identification of key players
    • ServiceNow platform owner required
    • App Engine license and products installed and configured

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible setting up or for implementing App Engine' recommendations on Customer’s sub-production or production instances.