Complete questionnaires for work order tasks using the Field Service Contractor for mobile application

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Answer to the preset questions associated with a work order task to gather and store the responses for future reference.

    Before you begin

    Role required: wm_ext_agent, wm_ext_manager

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. Tap My Work.
    3. In the My Tasks section, tap See All.
    4. Select the work order task for which you want to fill out the questionnaire.
    5. Tap the Overflow Overflow icon icon and then select Take questionnaire.
    6. On the Pending tab, tap the questionnaire that you’re ready to take.
      Note:
      If the questionnaire is mandatory, you can’t close the task until you complete the questionnaire.
    7. Answer each question in the questionnaire.
    8. Tap Submit.
      Once submitted you can view but can’t change your questionnaire.

    Result

    The submitted questionnaire appears in the Completed tab.