Filter the map view, hybrid view, and schedule view of Dispatcher Workspace to display only the items that interest you.
Before you begin
Role required: wm_dispatcher
Procedure
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Navigate to .
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Select Dispatcher workspace.
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Select the Filter icon (
).
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Determine the information that you want to display.
- To view agent information, select Agents.
- To view contractor group information, select Contractors.
- To view agents, groups, or contractor groups with a specific skill set, select Skills.
- To view agents, groups, or contractor groups with all named skills, select Match all skills.