Field Service Management Platform Analytics Solutions
Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Platform Analytics Solutions
Platform Analytics data visualizations use Performance Analytics
indicator data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.
Important:
Set up and test Platform Analytics Solutions on a non-production instance before enabling them
in production.
To enable the solution for Field Service Management, an admin navigates to and activate the Performance Analytics - Content Pack - Field Service Management plugin (com.snc.work_management_pa).
Activating this plugin adds the Performance Analytics option to the Field Service menu. Click
this option to view the Field Service Performance Analytics homepage, which includes the
following reports:
- Percent productive agent time for work order tasks
- Percent utilization of agents for work order task
- Percent actual duration to planned duration for work order tasks
- Average closing time for work orders
- Number of new work orders
- Number of open work orders
- Number of closed work orders
Note:
If you have Performance Analytics installed, the Field Service Management Performance
Analytics plugin (com.snc.work_management_pa) is automatically activated as part of the Field
Service Management plugin.