ServiceNow Studio and legacy products

  • Release version: Xanadu
  • Updated October 9, 2024
  • 2 minutes to read
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    Summary of ServiceNow Studio and Legacy Products

    ServiceNow Studio enhances the app development experience on the ServiceNow AI Platform by improving upon previous tools like Guided Application Creator and legacy Studio. It centralizes development capabilities, making it easier for users to find, organize, and edit their work efficiently.

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    Key Features

    • Intuitive Navigation: Streamlined access to development tools in one location.
    • Deployment Management: Simplified app lifecycle management through pipelines or update sets.
    • GenAI Integration: Native support for Now Assist, enabling the use of advanced AI capabilities and low-code tools.

    Key Outcomes

    When transitioning to ServiceNow Studio, users will find that:

    • Editing permissions for apps are based on global, scoped, or custom app settings, without the option for legacy Studio in the new environment.
    • Features like the Search bar and Create > App/File become available upon creating a scoped application, requiring users to select Create first.
    • Post-creation, users can access enhanced features by refreshing their browser on the ServiceNow Studio home page.

    This enables a more modern and efficient app development process tailored to the latest capabilities of the ServiceNow platform.

    ServiceNow Studio improves upon the functions of several other tools that you may have used to develop apps on the ServiceNow AI Platform. If you previously used Guided Application Creator or the legacy Studio product to create apps, try using ServiceNow Studio to continue your app development process.

    Upgraded features

    The intuitive navigation and taxonomy of ServiceNow Studio will help you efficiently find, organize, and edit your work. When it comes to creating or editing objects, every development capability you need is accessible in one place, enabling you to access, switch between, and leverage the right tool for the job every time. Once your app is ready to go live, you can effortlessly manage your deployments using any of the app life cycle options ServiceNow offers, such as pipelines or update sets. ServiceNow Studio also offers native support for Now Assist, giving you the ability to leverage the latest GenAI capabilities ServiceNow offers along with innovative low-code tools.

    ServiceNow Studio and changed functionality

    Some aspects of the upgraded ServiceNow Studio behave differently than legacy Studio. In the record for each app created on the ServiceNow AI Platform, there is an option to allow the app to be edited in legacy Studio. However, this option does not apply to the new ServiceNow Studio. Any global, scoped, or custom app you have permission to edit can be edited in ServiceNow Studio.

    The Can Edit Application in Studio option on each app record does not apply to the new ServiceNow Studio.

    The Can Edit Application in Studio option on each app record does not apply to the new ServiceNow Studio.

    Using ServiceNow Studio with Guided Application Creator (GAC) roles

    When you start using ServiceNow Studio, some features become available only after you create a scoped application. If you're new to using ServiceNow Studio, you may notice that the Search bar and Create > App/File aren’t visible initially. This is expected behavior in ServiceNow Studio.

    To get started, select Create and continue creating your scoped app. On the App details page for the new application, you can create metadata (or application files) by selecting Create. The Create file modal opens, and you can then create any file type you need and associate it to your app.

    After you have created your application, return to the ServiceNow Studio home page, and refresh the browser window. You can now use the Search bar and Create > App/File features during your scoped application development. For more information about roles, see Assign a role to a user.