Maintaining your application
Summarize
Summary of Maintaining your application
This guide provides essential information on maintaining your application within the ServiceNow environment, focusing on updates, monitoring, and security management. It highlights tools for application updates, performance analytics, software asset management, and incident response.
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Key Features
- App Builder Tool: Update and modify your application with ease.
- Testing Tool: Verify that your application functions correctly post-update.
- Analytics Hub: Offers a detailed exploratory view of indicators, enabling analysis of trends and predictions.
- Performance Analytics Dashboards: Visualize process health statistics in real-time, supporting informed decision-making.
- Security Operations: Integrate incident data and manage security threats using automated workflows.
- Service Mapping: Map application services to understand the infrastructure and dependencies better.
- Monitoring Tools: Use the Application Service Dashboard to track the health status of application services.
Key Outcomes
By utilizing the features outlined, ServiceNow customers can expect to enhance their application’s performance, ensure compliance with software licenses, streamline security incident responses, and maintain a comprehensive understanding of their application services. These tools allow for proactive management, reducing the risk of incomplete services and outdated reporting.
Use your app builder tool to update and modify your application. Use your testing tool to verify that your application still functions properly.
Analytics and Dashboards
Security
Monitoring
For more information
- You can either create a new workspace with an Analytics Center page in App Engine Studio or create a page from the Analytics Center page template. Either way, you have the same functions as the Analytics Center in the Platform Analytics Workspace.
- Analytics Hub
- In the Analytics Hub, analyze indicator scores by aggregating data, comparing scores, or viewing changes over time, and filter scores by breakdown. Enhance the Analytics Hub by adding targets, thresholds, trend lines, and useful comments for significant changes.
- Monitor application health
- Monitor counts indicating the health state of application services using the Application Service Dashboard. Next, reduce the number of incomplete application services by populating them and adding any missing details. To use application services effectively, ensure that application services are fully configured and populated.
- Performance Analytics Dashboards
- Your associates can get relevant, personalized insight by clicking a button instead of exporting data from databases and spreadsheets. You no longer manually create reports that quickly become stale and outdated.
- Performance Analytics Reporting
- Explore KPIs, and get answers and insights on analytics. Within the Platform Analytics Workspace, you can ask a natural language question and be shown the relevant analytics in an on-the-fly visualization, view any Next Experience dashboard that you own or has been shared with you, and create dashboards and data visualizations from your workspace runtime.
- Security Operations
- The ServiceNow® Security Incident Response application tracks the progress of security incidents from discovery and initial analysis, through containment, eradication, and recovery, and into the final post incident review, knowledge base article creation, and closure.
- Service Mapping
Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure.
- Software Asset Management
- The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.