Guided Application Creator

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Guided Application Creator

    Guided Application Creator is a legacy, step-by-step development interface for building applications on the ServiceNow AI Platform®. It simplifies initial application construction by guiding you through creating records, defining roles, setting up data tables, and designing for various user experiences. Note that this tool will be supported only until the Australia release in Q1 2026, and ServiceNow recommends using the new ServiceNow Studio or App Engine Studio for app development going forward.

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    Using Guided Application Creator

    When setting up an application, you:

    • Create an application record
    • Define user roles
    • Designate data tables
    • Design the application for different user experiences

    You may also create an application record here and continue configuration later in ServiceNow Studio.

    User Experiences

    Applications built with Guided Application Creator can be configured for different user experiences:

    • Mobile: Supports users via the ServiceNow Agent mobile app.
    • Classic: Supports users accessing the application through lists and forms on the classic ServiceNow AI Platform interface.

    Application Creation Process

    Guided Application Creator handles only the initial setup phase. Before using it, plan your application according to business needs. After setting up, further development is performed in ServiceNow Studio, Workflow Studio (for flows), and Team Development. Once development is complete, you can test and share the application with users.

    Activation and Access

    The Guided Application Creator is enabled by default via the com.glide.sn-guided-app-creator plugin on the ServiceNow AI Platform. For the best experience, use a browser other than Internet Explorer 11.

    Practical Configuration Details

    • Data Tables: You can optionally create data tables for your application. Follow the data table guidelines to stay within subscription limits and ensure performance.
    • Global Scope Development: By default, developers cannot create applications in the global scope using this tool. You can enable global app development for specific developers by assigning an additional role.
    • Field Types: When adding fields to custom tables, 18 default field types are available. You can enable additional field types by adding a property.

    Key Recommendations for ServiceNow Customers

    • Plan your application requirements carefully before using Guided Application Creator.
    • Use Guided Application Creator primarily for initial app setup; complete and enhance your app with ServiceNow Studio or App Engine Studio.
    • Be aware that Guided Application Creator is legacy and will be supported only until Q1 2026.
    • Follow data table and field type guidelines to optimize app performance and compliance with your subscription.

    Guided Application Creator is an intuitive development interface for building applications on the ServiceNow AI Platform®. It provides a step-by-step process to guide you through your initial application construction.

    Important:
    You've landed at a legacy app creation tool that will be supported until the Australia release in Q1 2026. Try building and editing apps in the new version of ServiceNow Studio instead. For more information, see Building applications with ServiceNow Studio.

    Watch this four-minute video to learn about getting started with Guided Application Creator.

    Note:
    Although the video describes creating a workspace in Guided Application Creator, this feature is no longer supported. Instead, you can create a workspace using App Engine Studio. For more information, see Building applications in App Engine Studio.

    Using Guided Application Creator

    Setting up an application in Guided Application Creator involves:
    • Creating an application record
    • Defining user roles
    • Designating data tables
    • Designing the application for different user experiences

    You can also use Guided Application Creator to create an application record and then configure it in Studio later. For more information, see Create an application record in Guided Application Creator.

    User experiences

    When you set up an application in Guided Application Creator, you can make your application available in the following user experiences.
    User experience Description
    Mobile

    ServiceNow Agent mobile app. Select this user experience to support users who work from a mobile device.
    Classic Classic ServiceNow AI Platform experience. Select this user experience to let your users work on your application via lists and forms.

    Guided Application Creator and the application creation process

    Setting up an application in Guided Application Creator does not capture the entire process of creating an application. It is just one step of the process. Before you set up an application in Guided Application Creator, plan what kind of application you need for your business requirements before you build it.

    After you set up an application in Guided Application Creator, you can further develop the application using ServiceNow Studio, Flows in Workflow Studio, and Team Development. After the application is fully built, you can test the application and then share the application with your users.

    For more information on the application creation process, see Building applications.

    Activation information

    Guided Application Creator is enabled via the Guided Application Creator (com.glide.sn-guided-app-creator) plugin, which is active by default in the ServiceNow AI Platform.

    To work in Guided Application Creator, use a different browser. For more detail on Internet Explorer 11 support, see KB0683275.