Installing the Application Repository store app on an air-gapped instance

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Because self-hosted, air-gapped customers don't allow their instances to communicate with external networks, they don’t install the Application Repository directly from the ServiceNow® Store. These customers should use the following procedure instead.

    Before you begin

    Note:
    Customization of the Application Repository is not supported or recommended.

    Role required: You will need the maint role to install and configure, and then just the admin role once the configuration is complete.

    Warning:
    If your instances are already connected to the public ServiceNow® Store, you should not install the Application Repository. Doing so causes these instances to lose access. This product is intended for customers who can't connect to the public store.
    Note:
    Install on a dedicated ServiceNow® instance separate from your other instances.

    Procedure

    1. Install the application repository using the instruction in the following Knowledge Base article: How On-Prem Customers Can Request a Store App.
    2. After installing, complete the steps in Configure the application repository on an air-gapped instance.