Resources for enhancing your app

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Resources for enhancing your app

    This guide provides a comprehensive set of resources to help ServiceNow customers enhance their applications across multiple dimensions including data, user experiences, logic and automation, and security. It highlights how to leverage various tools within the ServiceNow AI Platform such as App Engine Studio, Table Builder, UI Builder, Decision Builder, and App Engine Management Center to build robust, secure, and user-friendly applications.

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    Enhancing Your Application

    • Add Data: Use App Engine Studio and Table Builder to create and manage data models, tables, and integrations. You can add new tables from scratch, import data from spreadsheets or PDFs, and modify existing tables to fit your application needs.
    • Add Experiences: Utilize App Engine Studio to build application experiences including record producers, catalog items, workspaces, portals, and mobile experiences. Editing capabilities allow you to customize these experiences to improve user interaction.
    • Add Logic and Automation: Build workflows and automation within App Engine Studio by adding pre-built flows or creating flows from scratch. You can also incorporate decisions and email notifications, and edit processes to streamline application logic.
    • Add Security: Configure roles and access controls in App Engine Studio to secure your application. This includes creating new roles, using existing roles, managing access settings, collaborating with developers, and deleting roles as needed.

    Advanced Tools for Application Enhancement

    • Table Builder: Enhance application data further by exploring data management, forms, policies, rules, and flows within Table Builder for more granular control over your data structures.
    • Workspace Builder and UI Builder: Use these tools to create and configure workspaces and customize UI pages with components, thereby improving how users interact with your applications.
    • Decision Builder: Manage business logic effectively by creating and modifying decision tables within Workflow Studio, including Excel-based management for ease of rule adjustments.
    • App Engine Management Center and ServiceNow AI Platform: Manage organizational and application roles, configure AES personas, delegate developers, and oversee collaboration requests to maintain governance and streamline development efforts.

    What Customers Can Expect

    By following these resources, ServiceNow customers can systematically build and refine their applications with a strong foundation in data management, user experience, automation, and security. The integration of specialized tools ensures scalable and maintainable applications that align with organizational roles and governance requirements. This comprehensive approach helps accelerate app development while maintaining control and collaboration across teams.

    As you add data, experience, logic and automation, and security to your application, you might interact with several different parts of the ServiceNow AI Platform. The links in the following table point you to resources for adding content in App Engine Studio and also Table Builder, UI Builder, Decision Builder, App Engine Management Center, and the ServiceNow AI Platform.

    Table 1. Resources for adding content to your application
    Add data Add an experience Add logic and automation Add security
    Add data to your application in App Engine Studio. Work in App Engine Studio to add experiences to your application. Build logic and automation into your application in App Engine Studio. Configure roles to manage your application's security in App Engine Studio.
    Seamlessly transition to using Table Builder to enhance your application's data. Use Workspace Builder and UI Builder to further enhance experiences in your application. Use Decision Builder to easily manage business logic for your application. Configure and manage roles for your organization and application using the ServiceNow AI Platform and App Engine Management Center.