Activate Account Lifecycle Events

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The Account Lifecycle Events (com.sn_acct_lc) plugin is available as a separate subscription. This plugin activates related plugins, if they aren’t already active.

    Before you begin

    Role required: sn_customerservice.customer_admin

    About this task

    The Account Lifecycle Events plugin activates these related plugins, if they aren’t already active.

    Table 1. Plugins for Account Lifecycle Events
    Plugin Description
    Technology core [com.sn_ti_core] Technology industry vertical Customer Service Management extensions.
    Customer Service [com.sn_customerservice] Automate your processes and give service agents visibility into the customer systems and tools that they require to deliver proactive services to your customers.
    Customer Service Install Base Management [com.snc.install_base] Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.
    Playbook Experience Core [com.glide.playbook_experience.config] Enables you to customize the default Playbook user experience to create your desired business process workflow.
    Playbooks for Customer Service Management [com.sn_csm_playbook] Guides customer service agents through the various tasks to resolve customer issues, and visualizes the entire lifecycle ​across diverse and siloed processes​.
    Customer Service Case Types [com.snc.csm_case_types] Activating this plugin enables the system administrator to create and manage case types.
    Record Related Items Connected [com.snc.sn_record_related_items_connected] Enables record related items.
    Guided Decisions Experience [com.snc.guided_decisions_playbook_experience] Enables activity types, definitions, and UI components for the display of guided decisions in a playbook on Workspace.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.
      You can search for the plugin by its name or ID. If you can’t find a plugin, you might have to request it from ServiceNow personnel.
    3. Select Install, and then in the Activate Plugin dialog box, select Activate.
      Note:
      When domain separation and delegated admin are enabled in an instance, you must be in the global domain. Otherwise, the following error appears: 
      Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>
      .