Import and export content data for Enterprise Asset Management

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Import and export content data to the ServiceNow Enterprise Asset Management Content Service to improve the normalization process. On-premise users can use the Manage Enterprise Library module to import or export data via a zip file.

    Vorbereitungen

    Role required: sn_eam.enterprise_admin

    Prozedur

    1. Navigate to All > Modules > Manage Enterprise Library.
    2. Open the Manage Enterprise Library form layout and select the Active check box to activate the module.
    3. Select Save and refresh the form layout.
    4. Navigate to the Manage Enterprise Library module.
    5. Import the content data to get the new data into your system.
      1. Select Import Enterprise Library Content.
      2. Select Attach Content File and then select the zip file that contains the content.
      3. Select Run Import.
        After the data is imported, the content update schedule job, EAM - Apply latest content changes, is triggered to process the content updates.
    6. Export content to send the custom data or any enterprise models that are not fully normalized to the ServiceNow content service team.
      1. Select Content Service Opt-in: Export Enterprise Normalization Content.
      2. If you already haven't opted in to share the data with ServiceNow content service, select opt-in and refresh the Manage Enterprise Library page.
        For details on opting-in, see Opt-in to Enterprise Asset Management Content Service.
      3. Select Run Export.
      4. After the status changes to Ready for Download, refresh the page.
        A zip file is created and appears at the top of the Manage Enterprise Library page. If there is no content to export, an error message appears informing you that no content exists.
      5. Download and send this zip file to the ServiceNow content service team.