IT Asset Management content request process

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer
  • The IT Asset Management Content Service team manages and supports content requests from IT Asset Management customers.

    The IT Asset Management Content team reviews content requests and delivers them through the regular bi-weekly content updates.

    Examples of content requests include but are not limited to the addition of or update to Publishers, Products, Publisher Part Numbers, Discovery Maps and Lifecycle Dates. While you have the ability to add Custom Data (Publishers, Products, etc.) to your instance, it is recommended that you leverage out-of-box content for ITAM use cases. If you were to create custom data that has since been delivered through the Content Service, references should be updated to the out of box content, and custom data should be deleted.

    Content requests fall into the following categories:
    • New content: you require content that is not currently in the Content Library. You can request new content by submitting a catalog request through the Now Support portal
    • Content correction: you require previously delivered content to be corrected. You can request content update by filing a case with ServiceNow Customer Support through the Now Support portal.
    For more details on content requests, see this Knowledge base article on the ServiceNow Now Support https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790305.