Identify savings opportunities

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Identify savings opportunities and save money with the ServiceNow Software Asset Management application.

    Vorbereitungen

    Role required: sam_admin

    Warum und wann dieser Vorgang ausgeführt wird

    For enterprise subscriptions such as E1, E3, and E5, Microsoft may specify a commit level, which serves as a minimum or a floor to your license count, which means you can't reduce the enterprise subscription quantities below the commit level during the contract term. If your existing Microsoft contract has a commit level, you can realize potential savings opportunities at the end of the contract term.

    Prozedur

    1. Realize your saving opportunities from over-licensed amounts.
      1. Navigate to the Microsoft 365 data.
        Interface Action
        Core UI Navigate to All > Software Asset > Reconciliation > License Workbench.
        Software Asset Workspace Navigate to Software Asset Workspace > License usage.
      2. Locate and select Microsoft 365.
        The license compliance data is populated for the Microsoft 365 subscription.
        1. Locate the Rights available value, which is calculated by Rights used - Rights owned.
        2. Locate the Over-licensed amount, which is calculated by Rights available * Software entitlement unit cost. This amount presents the following potential savings opportunities:
          • If new Microsoft 365 subscriptions aren't needed, you can remove the over-licensed amount during the next in-contract true-up without breaching the commit level.
          • If the commit level prevents in-contract true-up, you can use the over-licensed amount to inform new contract negotiations, which would be a proactive cost saving approach.
    2. Realize your saving opportunities from software subscriptions last activity dates.
      1. Navigate to the Software Subscriptions or User subscription page.
        Interface Action
        Core UI Navigate to All > Software Asset > Discovery > Software Subscriptions.
        Software Asset Workspace
        1. Navigate to License operations > User subscription > User subscription.
        2. Select a user display name.
      2. Add the Last activity field and filter the list to view desired subscriptions.
        Hinweis:
        The Last activity date is pulled from the published Microsoft 365 integration profile and inventory tools. If a subscription is a suite product, the Last activity date is the latest activity information from any of its suite components. Validate Last activity dates with Microsoft cloud administrators as needed.
      3. Right-click the Display name column header and select Bar Chart.
      4. On the Create a report form, set Group by to Last activity and select Run.
        For more information, see Create a report.
        The report visualization automatically updates to display filtered software subscriptions grouped by last activity in bar chart form.
      5. Point to any bar in the chart to view additional details and select a bar to view the individual records that comprise it.
        For more information about using reports, see Using reporting.
    3. Find Software Asset Management optimization recommendations for Microsoft 365 based on subscription details, usage, and potential savings based on recommendation type.

      For more information, see Publisher optimizations for Microsoft.

    Ergebnisse

    Microsoft 365 subscriptions that haven’t registered user activity in over a few months are the potential reclamation candidates.

    Nächste Maßnahme

    Here are a few follow-up actions:
    • Review the User principal name for any former employees. If found, reclaim subscriptions.
    • For subscriptions tied to active employees, navigate to the Software Installations (cmdb_sam_sw_install) table.
    • Filter the Software Installations list for Microsoft 365 and add the Last used column. Create a report if wanted.
    • Compare the Software installations report with the Software subscriptions report.