Exploring Now Assist for Enterprise Asset Management (EAM)
The Now Assist for Enterprise Asset Management (EAM) application provides agentic workflows that enable you to manage and execute Enterprise Asset Management processes autonomously.
Now Assist for EAM overview
The Now Assist for EAM application helps streamline and automate the following Enterprise Asset Management processes:
- Fulfillment of enterprise asset requests.
- Management of enterprise asset troubleshooting and repairs.
You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.
Hinweis:
The Now Assist for EAM application supports domain separation. For more information on domain separation, see Domain separation in the Now Assist Admin console.
Now Assist for EAM benefits
| Benefit | Feature | Users |
|---|---|---|
| Automatically fulfill enterprise asset requests. | Help manage enterprise asset requests agentic workflow | Procurement specialists |
| Automatically manage the troubleshooting and repair of defective and out-of-warranty enterprise assets. | Help manage enterprise asset repairs agentic workflow | Inventory managers |
What to explore next
To learn more about configuring and using Now Assist for EAM, see: