Integrating Sourcing and Procurement Operations with other applications

  • Release version: Washingtondc
  • Updated February 6, 2024
  • 2 minutes to read
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    Summary of Integrating Procurement Service Management with Other Applications

    Integrating Procurement Service Management (PSM) enhances operational capabilities by connecting with various applications across departments. This enables streamlined processes, improved data accuracy, and better collaboration within the Source-to-Pay operations.

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    Key Features

    • Finance – ERP Integration: Links PSM with common ERP systems for financial operations.
    • Project Management Integration: Automates cost calculation by linking purchase orders to cost plans in Project Portfolio Management.
    • Contract Management Pro Integration: Facilitates collaboration and contract requests during sourcing and purchasing.
    • Risk Assessment Automation: Triggers risk assessments on suppliers within the sourcing or requisition workflows.
    • Procurement Integration Framework: Offers staging tables and workflows for integrating sourcing, catalogs, ordering, and invoicing.
    • File Transfer Framework: Extends integration capabilities to systems using FTP and SFTP protocols.
    • SAP Integration: Enables fetching and sending purchase orders and entity data between ServiceNow and SAP systems.
    • Field Service Management Integration: Allows field agents to order items not in inventory from suppliers.
    • Employee Center Integration: Provides users access to procurement case types, tasks, and tracking via the Employee Center portal.
    • Third-party Sourcing Integration: Automates sourcing processes and criteria-based integrations with various sourcing solutions.
    • Celonis Integration: Helps identify process inefficiencies and analyze business impacts.
    • Multi-ERP Support: Allows the use of different ERP systems for various regions or business lines.
    • Spendint API: Facilitates data exchange between third-party systems and ServiceNow.

    Key Outcomes

    By leveraging these integrations, ServiceNow customers can expect:

    • Improved efficiency in procurement processes across departments.
    • Enhanced visibility and tracking of procurement activities.
    • Streamlined risk management and compliance through automated assessments.
    • Better collaboration between procurement and legal teams.
    • Data accuracy and consistency across financial and operational systems.

    Extend the capabilities of Sourcing and Procurement Operations and connect with other departments by integrating with other applications.

    Sourcing and Procurement Operations integrations

    Sourcing and Procurement Operations (SPO) supports the following integrations:

    ERP Integration Framework
    With this application, provide integration support between the Platform and common ERP systems.
    Project Costing for Sourcing and Procurement Operations
    With this application, provide a set of capabilities to automate the calculation of planned versus actual cost by linking purchase orders to cost plans within Project Portfolio Management.

    For more information on this, see Sourcing and Procurement Operations integration with Project Management.

    Source-to-Pay Operations with Contract Management Pro
    With this application, provide streamlined cross-team collaboration and enable legal professionals to run their contracting work within the sourcing and purchasing process.​ With this integration, procurement specialists can initiate contract requests manually throughout the sourcing and purchasing process.

    For more information on this, see Source-to-Pay Operations integration with Contract Management Pro.

    Risk Assessments Integration for Sourcing and Procurement Operations
    With this application, provide a set of capabilities to trigger risk assessments on a supplier during the sourcing or purchase requisition workflow using Third-party Risk Management.

    For more information on this, see Sourcing and Procurement Operations integration with Third-party Risk Management.

    Source-to-Pay Integration Framework
    With this application, provide a set of staging tables, transform maps, and workflows to integrate sourcing, third-party catalogs, ordering, shipments, and invoicing with Sourcing and Procurement Operations.

    For more information on this, see Spendint API.

    Procurement File Transfer Framework
    With this application, extend the Source-to-Pay Integration Framework with Secure File Transfer Protocol (SFTP) and File Transfer Protocol (FTP) functionality, designed for integrating with systems that do not support Representational State Transfer (REST) or Simple Object Access Protocol (SOAP) based integration methods.

    For more information on this, see Procurement File Transfer Framework.

    Primary Data Integration with SAP
    With this application, provide your customers with the ability to fetch entity data like legal entity, cost center, material, supplier, and so on, from SAP ECC and SAP HANA into ServiceNow.

    For more information on this, see Source-to-Pay Integration with SAP ECC and SAP S4 HANA.

    Sourcing and Procurement Operations Integration with SAP
    With this application, provide your customers with the ability to send purchase orders, receipts, and returns created in Sourcing and Procurement Operations to SAP ECC and SAP S4 HANA.

    For more information on this, see Source-to-Pay Integration with SAP ECC and SAP S4 HANA.

    Procurement for Field Service Management
    With this integration application between Shopping Hub Mobile and Field Service Management, help your field service agents to order a part or item that isn’t available on inventory, from a vendor or supplier.

    For more information on this, see Sourcing and Procurement Operations integration with Field Service Management.

    Note:
    This application is owned by the Field Service Management team.