Exploring Accounts Payable Operations

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Learn about the key features and capabilities of Accounts Payable Operations.

    Key features

    Accounts Payable Operations includes the following features:

    • Automatically create cases for inquiries received via email from your employees or the suppliers
    • Ingest invoices and perform end-to-end invoice processing using workflows from invoice ingestion to approval

    Benefits

    Accounts Payable Operations offers the following benefits:

    • Resolve inquiries from employees and suppliers using self-service
    • Automate invoice processing and therefore allocate your work resources to more important tasks
    • Detect duplicate invoices to prevent the same invoice from being paid twice
    • Verify, process, and reconcile invoices to expedite payment to suppliers
    • Identify invoice exceptions to prevent fraudulent invoices from getting processed

    Accounts Payable Operations applications

    Accounts Payable Operations includes the following applications:
    Accounts Payable Invoice Processing
    The ServiceNow® Accounts Payable Invoice Processing application identifies invoice duplicates, matches invoices to purchase orders and goods receipts, enables invoice approval management, and provides invoice exception management.
    Invoice Case Management
    The ServiceNow® Invoice Case Management application enables you to resolve inquiries from suppliers or employees via invoice inquiry cases.
    Source-to-Pay Workspace
    The ServiceNow® Source-to-Pay Workspace application provides a single interface and an optimized layout that helps agents and Account Payable Specialists to efficiently manage invoice cases and invoice tasks.
    Note:
    Source-to-Pay Workspace uses and customizes the existing capabilities of the Source-to-Pay Workspace for its own specific requirements.
    Accounts Payable Operations integration with Document Intelligence
    The ServiceNow® Accounts Payable Operations integration with Document Intelligence application captures data from invoices received via email or through APIs and automatically creates invoices and invoice lines in Accounts Payable Operations.