Important address considerations
ServiceNow captures the address information at different levels and maps it to the associated legal entity.
- CMN location: Standard platform table which captures the address information
- Office Location: All the office locations and it appears as a location to be selected in the shopping hub during checkout
- Deliver to Location: This is the location entered at run time by the shopper. This can be the shopper’s home address.
Sap Requirements
SAP has a plant address associated to every legal entity. SAP also requires a plant address as mandatory field when creating a PO. In other words, no PO can be created on SAP side without a plant address.
All Plant Addresses are fetched from SAP (for all company codes) and the following is done:
- Records are created in CMN Location
- Records are created in Office Location (Note that the count may mismatch with CMN because CMN data is not striped by Legal Entity, but Office Location has Legal entity – so if one address has multiple legal entities then CMN may have only one record, but Office location will have a higher number)
- One record per legal entity is created in the custom table of sn_sap_data_int_erp_plant_address_mapping. This location will be used when shopper creates the custom delivery location that is not available in SAP. The integration logic fetches the first plant ID for the legal entity of the PO and passes that as a plant address to SAP. Also note that the deliver to address is also passed but this logic is to derive the plant ID, which is a mandatory field for SAP to create the PO.