Configure Agent chat for Accounts Payable Operations

  • Release version: Washingtondc
  • Updated October 4, 2023
  • 1 minute to read

    • Configure agent chat settings to interact with an Accounts Payable Operations agent.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Source-to-Pay workspace > All > Conversational Interfaces > Settings > Agent control.
    2. In the User Experience section, swipe the Agent names and avatars toggle switch to the right to enable this option.
    3. In the Configurable Toolbar Controls section, select View All.
      The Quick Action Toolbar Controls is displayed.

      Add or update the quick action shortcuts for live agents in Agent Chat. For more information about configuring the toolbar controls, see Setting up quick action toolbar controls.

    4. Select Save.