Resolving support requests for your retail organization
Use Retail Core to fulfill retail case support requests created for your retail organization.
Retail Core user can resolve retail case support requests via the following methods:
- Business Location Service Portal
- ServiceNow® Platform
- CSM/FSM Configurable Workspace
Note:
Only users with the fulfiller role can close out retail cases. For information on assigning this role to users, see Assign roles to Retail Core users.
- Closing a retail case
You can close a retail case once it has been resolved within your retail organization.
- Viewing and closing a retail case in the Business Location Service Portal
You can track and manage pending retail cases from directly within the Business Location Service Portal.
- Resolve a retail case in CSM/FSM Configurable Workspace
You can manage and close retail cases using CSM/FSM Configurable Workspace.