Viewing and closing a retail case in the Business Location Service Portal
You can track and manage pending retail cases from directly within the Business Location Service Portal.
My Lists
In My Lists, users with the sn_retail.associate role can select cases for their assigned organizations in the My Cases tab.
Users with the sn_retail.manager role can see all cases for their assigned organizations and within their hierarchy.
Business Locations Details page
In the Business Locations Details page, all members can see cases for the retail organizations they select.
Closing a retail case
Users with the sn_retail.manager or sn_retail.associate role can close retail cases directly from within the Business Location Service Portal.
After accessing a case from the Cases tab of My Lists or Business Location Details, these users can add comments and attachments to a case then select Close Case from the Actions drop down to close the case.