Closing a retail case

  • Release version: Washingtondc
  • Updated August 1, 2024
  • 1 minute to read

    • Once a retail case has been resolved within your retail organization, close the case.

    Before you begin

    Role required: n_retail.support_agent or sn_retail.manager

    Procedure

    1. Navigate to All > Retail Service Management > Retail Cases > All.
    2. Select the case that you want to close.
    3. Fill in Resolution Information as needed.
    4. Click Close Case.