Indicators included in the Self-Service Analytics for Customer Service plugin. When you install this content pack, you install Self-Service Analytics PA automatically as a dependency. The two content packs together contain all the indicators of the Platform Analytics Solution for Self-Service for Customer Service Management.

For more information, see Self-Service Analytics PA.

Table 1. Indicator sources

Indicator source	Version introduced
Cases.Resolved.Monthly	Paris
Deflections.Created.Monthly	Paris

Table 2. Indicators

Indicator	Version introduced
Catalog: Deflections	Paris
Communities: Deflections	Paris
Knowledge: Deflections	Paris
Number of cases resolved	Paris
Number of Deflections	Paris
Self-Service: Confirmed Deflections	Paris
Self-Service: Cost Saved	Paris
Self-Service: Potential Deflections	Paris
VA: Deflections	Paris