Indicators included in the Human Resources, Human Resources: Employee Relations, and Human Resources Lifecycles Events Platform Analytics Solutions.

For more information, see HR Performance Analytics Scoped Solutions and Analytics and Reporting Solutions for Employee Relations.

Indicator	Version introduced
Average age of open cases	Pre-Kingston
Number of new cases	Pre-Kingston
Summed duration of closed cases	Pre-Kingston
Total number of cases and requests logged in first 30 days	Kingston
Number of HR Cases logged in first 30 days of employment	Kingston
Number of IT Requests logged in first 30 days of employment	Kingston
Number of Facilities Requests logged in first 30 days of employment	Kingston
Average reassignment of open cases	Kingston
Average age of closed cases	Kingston
Average time taken for onboarding activities - Employee	Kingston
Number of employees leaving the company	Kingston
Average time taken for onboarding activities - Fulfiller	Kingston
Average number of onboarding activities per onboarding case - Fulfiller	Kingston
Average number of onboarding activities per onboarding case	Kingston
Average number of onboarding activities per onboarding case - Employee	Kingston
Average time taken for onboarding activities	Kingston
Summed reassignment of open cases	Kingston
Number of reassigned open cases	Kingston
HR Cases Growth	Kingston
Number of open cases with breached SLAs	Kingston
Number of cases with no updates in last 10 days	Kingston
Number of closed HR Cases	Kingston
Summed duration of open cases	Kingston
Number of cases with no updates in last 3 days	Kingston
Number of unassigned open cases	Kingston
Average case survey score	Kingston
Number of open cases	Kingston
Number of closed HR cases	Kingston
Average new hire satisfaction survey score	London
Number of new lifecycle events cases	London
Number of closed onboarding activities - Employee	London
Number of open lifecycle events cases - Pre Day 1	London
Number of Closed Onboarding Activities	London
Number of open lifecycle events cases - Post Day 1	London
Summed Duration of Onboarding Activities	London
Summed duration of onboarding activities - Fulfiller	London
Number of closed lifecycle events cases	London
Summed duration of onboarding activities - Employee	London
Number of closed onboarding activities - Fulfiller	London
Number of open lifecycle events cases - Employees starting in next 7 days	London
ContentAnalytics.Daily Page Views	Madrid
ContentAnalytics.All Visits	Madrid
ContentAnalytics.Daily Visits	Madrid
ContentAnalytics.Weekly Page Views	Madrid
ContentAnalytics.Daily Unique Users	NewYork
ContentAnalytics.Daily Events	NewYork
Content Analytics.Events.ServiceNowTracking Only	NewYork
Content Analytics.Daily Page Views.ServiceNowTracking Only	NewYork
Content Analytics.Dailybounce rate	NewYork
ContentAnalytics.Daily New Users	NewYork
ContentAnalytics.Daily average time per page	NewYork
Content Analytics.All-time average page views per session.ServiceNow Tracking Only	New York
Content Analytics.Daily Browser Visits	New York
ContentAnalytics.Weekly Visits	NewYork
ContentAnalytics.Average session duration	NewYork
Content Analytics.All Page Views.ServiceNowTracking Only	NewYork
ContentAnalytics.Daily Total Session Duration	NewYork
ContentAnalytics.Weekly average page views per session	NewYork
Content Analytics.Weekly Page Views.ServiceNowTracking Only	NewYork
ContentAnalytics.Daily Bounces	NewYork
Campaign.To-dos.All	NewYork
ERCases.AllegationTypes	Quebec
ERCases.CorrectiveActions	Quebec
ERCases.NewThisWeek	Quebec
ERCases.Open	Quebec
ERCases.PastSLA	Quebec
ERCases.Restricted	Quebec