Advanced Work Assignment indicators
Indicators included in the Advanced Work Assignment Platform Analytics Solution.
For more information, see Advanced Work Assignment (com.snc.pa.awa).
| Indicator | Version introduced |
|---|---|
| Percentage of Exceeding Target Task Work Items | NewYork |
| Number of Exceeding Target Interaction Work Items | NewYork |
| Number of Accepted Task Work Items | NewYork |
| Number of Timed Out Task Work Items | NewYork |
| Percentage of Rejected Task Work Items | NewYork |
| Percentage of Exceeding Target Interaction Work Items | NewYork |
| Sum of Accepted Task Wait Times | NewYork |
| Number of Rejected Task Work Items | NewYork |
| Number of Rejected Interaction Work Items | NewYork |
| Sum of Accepted Interaction Wait Times | NewYork |
| Percentage of Timed Out Interaction Work Items | NewYork |
| Percentage of Rejected Interaction Work Items | NewYork |
| Number of Task Work Items | NewYork |
| Percentage of Abandoned Interaction Work Items | NewYork |
| Number of Exceeding Target Task Work Items | NewYork |
| Number of Timed Out Interaction Work Items | NewYork |
| Number of Interaction Work Items | NewYork |
| Percentage of Accepted Task Work Items | NewYork |
| Percentage of Timed Out Task Work Items | NewYork |
| Number of Abandoned Interaction Work Items | NewYork |
| Average of Accepted Task Wait Times | NewYork |
| Percentage of Accepted Interaction Work Items | NewYork |
| Average of Accepted Interaction Wait Times | NewYork |
| Number of Accepted Interaction Work Items | NewYork |
| AWA Messaging: Abandon Rate | Paris |
| AWA Messaging: Canceled conversations | Paris |
| AWA Messaging: Total closed conversations | Paris |