Limit end-user access to your ServiceNow® instance by opting in to Zero Trust Access. This feature adjusts user roles and permissions according to security policies defined by the admin based on factors such as IP address, location, and identity provider attributes.

Session states can either be relegated with limited user access or restored with full user access. If a user’s mobile session meets the security policy conditions set by Zero Trust Access when logging in to their mobile app, a banner appears that explains that the user’s access may be limited. Zero Trust Access can help protect against unauthorized access and data breaches, even when high-privileged users access applications from untrusted devices or locations.

For more information, see Zero Trust Access.