Configuring EMR Help

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Configuring EMR Help

    The EMR Help application enables integration between ServiceNow and EMR systems to streamline clinician issue resolution. This setup involves several configuration tasks aimed at ensuring effective management of IT service requests originating from EMR systems.

    Show full answer Show less

    Key Features

    • Install EMR Help: Integrate the application with your ServiceNow instance.
    • Configure Data Table: Ensure the data table for EMR incidents includes necessary columns; create new ones as needed.
    • Request Parameters Configuration: Set remote request parameters for EMR systems.
    • Request Definitions: Create or modify definitions to support IT service requests from EMR systems.
    • User Roles: Assign roles to manage access to EMR Help features and data.
    • Healthcare Case Types: Configure healthcare case types based on the base type provided.
    • Digest Token Authentication: Set up single sign-on with Epic using digest token authentication.
    • iFrame Support: Enable EMR Help to launch within Epic Hyperspace and Hyperdrive.
    • Contextual Sidebar: Manage fields displayed in the EMR session info sidebar in Workspace.
    • Service Portal Configuration: Create a service portal for submitting IT service requests from EMR.
    • Request Fulfillment Process: Manage requests via a dedicated portal or support module.
    • Optional Security Enhancements: Implement encryption for data security and customize URL/REST API parameters.

    Key Outcomes

    By configuring the EMR Help application, ServiceNow customers can efficiently handle clinician issues, improve request management processes, and ensure secure communications with EMR systems. This setup not only enhances user experience but also optimizes the overall IT service delivery in healthcare environments.

    Set up the EMR Help application to address different types of clinician issues submitted from an EMR system.

    Table 1. EMR Help configuration tasks

    Task

    Description

    Install EMR Help.

    Install the EMR Help application to integrate your ServiceNow instance with an EMR system.

    Configure the data table for a request type.

    Review the data table associated with an IT request, such as the EMR Incident Data [sn_ind_rmt_help_incident_data] table, and make sure that the table has columns to store each system variable that you are planning to fetch from an EMR system. Add new columns corresponding to the system variables that do not exist in the table.

    If a data table for an IT request doesn't exist, create another data table by extending the Remote Request Data [sn_ind_rmt_help_request_data] table.

    For more information, see EMR Help data model and Table administration.

    Configure request parameters for EMR systems.

    Configure the remote request parameters for an EMR system.

    Configure request definitions for EMR systems.

    Create or modify request definitions to support IT service requests from an EMR system. In addition, map the remote request parameters with the columns of the request data table associated with your task.

    Assign roles for EMR Help users.

    Assign roles to control access to features, capabilities, and data in the EMR Help application.

    Configure healthcare case types for EMR Help.

    Configure healthcare case types for EMR Help in order to fulfill service requests made from the EMR Help portal.

    The base healthcare case type [sn_hcls_case] is an abstract case type which provides a foundation to extend from when building your own healthcare case types.

    Configure digest token authentication for EMR Help.

    Configure ServiceNow single sign-on with Epic utilizing digest token authentication.

    Configure iFrame support for EMR Help in ServiceNow

    Configure EMR Help to launch within a frame in Epic Hyperspace and Hyperdrive.

    Configure the EMR session info contextual sidebar.

    Configure the EMR session info contextual sidebar in Workspace to manage the fields that display there.

    Configuring the EMR Help service portal.

    As an administrator, you can set up the EMR Help service portal for submitting IT service requests from an EMR system.

    Set up the IT service request fulfillment process.

    Manage IT service requests submitted from your EMR system by using either a dedicated service portal or a system support module.

    (Optional) Implement encryption in EMR Help.

    Encrypt fields, attachments, or both to secure your EMR system data.

    (Optional) Customize the URL and REST API task parameters for EMR systems.

    Use scripted extension points to manipulate URL parameters and REST API task parameters for an EMR system.
    Note: