Configure the blur app option to improve security

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • As a security feature, administrators can configure the mobile app to blur or appear blackened, depending on the operating system, when not in focus on a mobile device. When you double-click the home button on your mobile device to close apps or navigate back to where you left off, the ServiceNow app appears blurred or blackened.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Before you enable the glide.sg.blur_ui_when_backgrounded system property, consider the following information.

    Wichtig:
    For both iOS and Android, as of the the 20.1.0 mobile client release
    • The glide.sg.blur_ui_when_backgrounded system property is supported on both iOS and Android devices.
    • By default, the value for this property is set to false, which turns it off.
    • The screen share feature isn't supported.
    • Users are prevented from taking screen shots and screen recordings.
    iOS specific
    ServiceNow mobile apps appear blurred when not in focus on a mobile device.
    Hinweis:
    For BlackBerry and Microsoft Intune variants, screen recordings and screenshots remain enabled.
    Android specific
    ServiceNow mobile apps appear blackened when not in focus on a mobile device.

    Prozedur

    1. Navigate to All and in the filter enter sys_properties.list.
    2. Open the record for glide.sg.blur_ui_when_backgrounded.
    3. In the form, match the following values:
      Field Description
      Name glide.sg.blur_ui_when_backgrounded
      Type true | false
      Value true

    Ergebnisse

    With the property in place, the app is blurred when not in focus.

    App is blurred when not in focus