Configure a smart button using a parametrized URL

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Use parametrization to include record specific information in your smart buttons.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    This example demonstrates how parameters are used to improve the functionality of smart buttons. In this case, the smart button provides a link to a list of knowledge articles. The button uses the short description of the current incident as the search criteria for the knowledge article list.

    Watch this two-minute video to learn how to find a relative link in your ServiceNow instance.

    Prozedur

    1. Navigate to All > System Mobile > Mobile App Builder.
      The Mobile App Builder opens in a new browser tab and displays the application scope selection screen.
    2. Search for the application scope you are working in and then select the name of the application scope.
      The Mobile App Builder categories home screen displays.
    3. Select Functions from the menu and then select New.
    4. Complete the following fields.
      Tabelle : 1. Function form
      Field Description
      Properties
      Name Name for your smart button. Enter KB list.
      Description Unique description for your smart button to make it easy to identify. For this example, enter KB article list for current incident.
      Type Type of smart button. Select URL.
      Context

      Whether the function uses the Global or Record context.

      Use Record context navigation functions in situations where the navigation depends on information from a record. For example, if you want to navigate from the Assigned to field in an incident record to the assignee's user record.

      Use Global context navigation functions in situations where the navigation does not depend on information from a record.

      For this example, select Record.
      Data
      Table

      Specified a table where you want to use your smart button. Select Incident [incident].

      Hinweis:
      This conditionally shown when the Context is set to Record.
      Settings
      Take source value from field

      This option enables using a specific field from a table as the source of the smart button type.

      Turn off this option by clearing the toggle.
      Link URL

      The URL to which your smart button navigates. Enter sp?id=search&spa=1&t=kb&q={{short_description}}.
      Link Label The visible label of your URL link. Enter Show KB.
      Role access Limit user access to an action by role.
    5. Select Save.

    Ergebnisse

    Tapping this button displays a list of knowledge base articles, using the short description for the incident as a search term.