Use the data available outside of ServiceNow® environment in Process Mining to optimize your processes and solve business problems. To use external datasets, you must first import them into ServiceNow® environment.

Importing external datasets into ServiceNow® environment lets you use Process Mining on any data without thinking about its source, thus making your life easy.

To import external datasets into ServiceNow® and create a project with it and mine it, you must do the following steps:

• Create an audit table
• Import external data into the audit table
• Validate the imported data
• Create a records table
• Create a project and mine it