Now Assist for Vault
Summarize
Summary of Now Assist for Vault
Now Assist for Vault is a ServiceNow feature designed to streamline data management tasks related to encrypted columns within your instance. It enables you to generate custom data patterns, verify role access to encrypted data, and schedule data discovery jobs—all within a unified interface, reducing the need to switch between multiple systems.
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Key Features
- Generative AI Skills: Provides capabilities to create custom data patterns and support data-related tasks using AI-driven suggestions.
- Agentic AI Skills: Offers autonomous AI actions to assist in managing encrypted data, including role access checks and scheduling discovery jobs.
- Configuration and Use: Allows you to configure and utilize both generative and agentic AI skills directly within Now Assist for Vault.
Availability and Compliance Considerations
Note that availability of AI model providers and Now Assist features may vary based on your region, data center environment, and compliance requirements. Certain functionalities may be restricted or unavailable for customers in specific environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or regulated markets. It is important to review the current availability status and compliance implications for your deployment.
Usage Considerations and Data Handling
- AI Limitations: The AI-driven features use machine learning models that may not always produce fully accurate or appropriate results. ServiceNow recommends human oversight and thorough testing before relying on outputs, especially in sensitive or high-impact domains such as healthcare, finance, legal, or security.
- Data Processing: Data processed by Now Assist for Vault may be transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, in accordance with ServiceNow’s internal data handling policies.
- Data Collection: Inputs and outputs generated by this application are collected to improve ServiceNow AI products. Customers have the option to opt out of future data collection if desired.
Support and Resources
For troubleshooting and additional help, ServiceNow customers can access resources such as the ServiceNow Community, Developer Impact, ServiceNow University, Partner Network, and official support channels. These resources provide best practices and guidance for effective use of Now Assist for Vault.
With Now Assist for Vault, you can generate custom data patterns, check role access for an encrypted column, and schedule data discovery jobs. Now Assist for Vault can make it easier for you to perform common tasks without going to multiple systems.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
ServiceNow Community
Developer
Impact
- http://impact.servicenow.com
ServiceNow University
Best Practices
Partner
- https://www.servicenow.com/partners.html
- http://servicenow.com
ServiceNow Store
- http://servicenow.com
Support
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.