Learn how to use tools like AI Control Tower to track, monitor, and report on your AI assets.

Monitoring your AI agents gives you visibility into how they are performing, what actions they are taking, and whether your guardrails are working as expected. Now Assist provides tools for tracking guardrail activity for security review, and for analyzing agent and skill usage across your instance.

Guardian logs and guardrail monitoring

The following topics describe how to monitor and export logs from Now Assist Guardian, which tracks offensive content, prompt injection attempts, and sensitive topic detections across your AI interactions.

Export logs from Now Assist Guardian to get insights into how often different guardrails are being detected and used.

Now Assist Guardian analytics

Monitor the performance of guardrails enabled through Now Assist Guardian.

Agent and skill analytics

The following topics describe how to use Now Assist Analytics and the AI Agent Analytics dashboard to monitor usage, performance, and adoption of Now Assist skills and AI agents across your instance.

Analyzing Now Assist performance

Monitor the usage and performance of generative AI features and capabilities offered under Now Assist.

Analyzing Now Assist usage

Review summaries, skill usage information, and issues that need your attention from the Now Assist Overview page.

View key usage indicators that help you evaluate the performance of your Now Assist implementations.

Usage and adoption

View key usage and performance indicators that help you evaluate the adoption of Now Assist in your organization.

Skills performance

View usage and performance indicators for one or more active Now Assist skills.

AI Agent Analytics dashboard

Track AI agent use and efficiency gain on your instance. The dashboard reveals trends in how AI agents are used to improve time to resolution and the number of tasks closed.