Components installed with Manufacturing Commercial Operations Core

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Several types of components are installed with installation of the Manufacturing Commercial Operations application. These components include user roles, tables, plugins, ServiceNow Store applications, and business rules.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Roles installed

    User roles are assigned by the use case that is being supported. For each feature, there are both roles with view-only access and roles with various levels of interactive access.

    Table 1. Manufacturing Commercial Operations Core roles
    Role Contains roles
    sn_mfg_cmn.manufacturing_operations_admin
    • sn_sls_prm_clm_mgt.bulk_upload_admin
    • sn_sales_prm_mgmt.sales_promotion_manager
    • sn_mfg_cmn.input_set_writer
    • sn_labr_cmn.labr_admin
    • sn_repr_claim_mgmt.claim_admin
    • sn_sls_prm_clm_mgt.sales_promotion_claim
    • sn_rcl_claim_mgmt.adminsn_prd_pm.product_catalog_admin
    • sn_sales_prm_mgmt.sales_promotion_admin
    • sn_prm.enterprise_partner_admin
    • sn_dealer_mgmt.dealer_admin
    • sn_customerservice_manager
    • sn_claim_cmn.claims_agent
    sn_claim_cmn.claims_agent
    • sn_sales_prm_mgmt.sales_promotion_viewer
    • sn_prm.enterprise_partner_agent
    • sn_rcl_claim_mgmt.campaign.viewer
    • sn_customerservice_agent
    • sn_dealer_mgmt.dealer_viewer
    • sn_repr_claim_mgmt.navigation_menu
    • sn_prd_pm.product_catalog_viewer
    • sn_repr_claim_mgmt.claim_writer
    • sn_sls_prm_clm_mgt.sales_promotion_claim_writer
    • sn_mfg_cmn.navigation_menu
    sn_dealer_mgmt.dealer_service_advisor
    • sn_repr_claim_mgmt.claim_creator
    • sn_rcl_claim_mgmt.campaign.viewer
    • sn_customerservice.customer_case_manager
    • sn_prd_pm.external_product_viewer
    • sn_dealer_mgmt.dealer_viewer
    • sn_customerservice.requester
    • sn_prm.external_partner_associate
    sn_dealer_mgmt.dealer_sales_agent
    • sn_dealer_mgmt.dealer_viewer
    • sn_prm.external_partner_associate
    • sn_sls_prm_clm_mgt.bulk_upload_creator
    • sn_sales_prm_mgmt.sales_promotion_viewer
    • sn_sls_prm_clm_mgt.sales_promotion_claim_creator
    • sn_customerservice.customer_case_manager
    sn_rcl_claim_mgmt.recall_manager
    • sn_rcl_claim_mgmt.campaign.creator
    • sn_mfg_cmn.navigation_menu
    sn_sales_prm_mgmt.sales_promotion_manager
    • sn_sales_prm_mgmt.sales_promotion_creator
    • sn_sls_prm_clm_mgt.sales_promotion_claim_viewer
    • sn_customerservice.csm_workspace_user
    • sn_mfg_cmn.navigation_menu
    sn_dealer_mgmt.dealer_operations_admin
    • sn_prm.external_partner_manager
    • sn_sls_prm_clm_mgt.bulk_upload_admin
    • sn_dealer_mgmt.dealer_sales_agent
    • sn_dealer_mgmt.dealer_service_advisor
    sn_rcl_claim_mgmt.recall_phase_owner
    • sn_mfg_cmn.navigation_menu
    • sn_rcl_claim_mgmt.campaign_phase.writer