Yokohama Manufacturing

Release: yokohama
ft:locale: English
ft:publication_title: Yokohama Manufacturing
ft:clusterId: mftg
bundleId: mftg
workflow: Customer and Industry

Manufacturing Commercial Operations
Exploring Manufacturing Commercial Operations
MCO core features
Sales promotion
Recall campaign
Repair claims
Agents workspace
Manufacturing Commercial Operations Dealer portal
Additional features
Configuring Manufacturing Commercial Operations
Set up your environment
Getting started with Manufacturing Commercial Operations
Install Manufacturing Commercial Operations
Plugins installed with Manufacturing Commercial Operations
Set up additional requirements (optional)
Installing Customer Service Management for MCO
Configure the Business Portal
Install and configure Order Management
Install and configure Service Exchange for Providers and Consumers
Set up Manufacturing Commercial Operations
Create a warranty contract
Related list for a warranty contract
Create an entitlement
Create an asset
Create terms and conditions for a contact
Create a contact
Create a case
Create a labor code
Configuring product models
Modify a product model
Configuring assets
Create an install base item
Related list for an install base item
Set up dealer
Create an internal business location
Create a channel partner
Adding and associating company records
Adding staff members
Add members to an internal business location
Add members to an channel partner
Assign roles
Set up sales promotion
Create promotion type
Create promotion questionnaire
Create an MCO input attribute
Create a checklist template
Managing case types in Manufacturing Commercial Operations
Using Manufacturing Commercial Operations
Dealer management
Look up by serial number
Repair claim for the dealer
Submit a repair claim for warranty
Submit a repair claim for recall
Sales promotion for the dealer
Submit a sales promotion single claim
Upload a bulk sales promotion claim request
Agent management
Repair claim
Create repair claim
View a repair claim case
Reviewing and approving repair claims
Approve all claims
Reject all claims
Partially approve a claim
Send back a claim
Recall management
My campaigns
Related lists for my campaigns
Campaign tasks
Corrective actions
Identify an impacted asset
Recall a campaign phase
All campaigns
My campaign phases
Phase task
All campaign phases
Sales promotion management
My promotions
Create a checklist template
Related list for my promotions
Create an applicable product
Create a visibility criteria
Create a sales promotion claim case
View all promotions
Sales promotion claim management
Create a sales promotion claim case
View sales promotion claim cases
Reviewing and approving the sales promotion claims
Approve all claims
Reject a claims
Partially approve a claims
Additional workflows
Customer Service Management for MCO
Sales and Order Management for Manufacturing Commercial Operations
Using the Business Portal in Manufacturing Commercial Operations
Create an order
View an order
Create an invoice case
Service Exchange for Providers
Service Exchange for Consumers
Manufacturing Commercial Operations reference
Components installed with Manufacturing Commercial Operations Core
Data model of Manufacturing Commercial Operations
Dealer portal
Dealer tables
Sales Promotion Campaign claims
Sales Promotion Campaign Claim tables
Recall campaign data model
Repair claims tables
Recall campaign data model
Recall campaign tables
Contract form
Entitlement form
Case form
Install based item form
Internal business location form
MCO input attributes
My promotions form
All promotion form
Claim details form
Repair claim form
Channel partner form
Sales promotion bulk upload form
Recall campaign form
Corrective action form
Campaign tasks form
Recall campaign phases form
Phase task form
Domain separation for Manufacturing Commercial Operations
Components installed with other product applications

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