Exploring Supplier Lifecycle Operations
Summarize
Summary of Exploring Supplier Lifecycle Management
ServiceNow® Supplier Lifecycle Management streamlines the supplier onboarding process, manages supplier data, enhances supplier performance monitoring, and increases team productivity. This solution empowers suppliers with self-service capabilities, simplifying operations significantly.
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Key Features
- Faster Supplier Onboarding: Quickly onboard new suppliers using automated workflows to start purchasing goods and services.
- Automatic Supplier Information Import: Integrates with Craft.io for seamless supplier information importation and management.
- Supplier Self-Service: Suppliers can manage onboarding tasks, inquiries, and requests, such as viewing purchase orders and submitting invoices.
- Supplier Data Management: Suppliers can update their own information, ensuring data accuracy and currency.
- Case and Contact Management: Create and manage supplier cases and contacts effectively.
- Risk Assessment: Identify and assess potential risks during the onboarding of new suppliers.
Key Outcomes
Implementing Supplier Lifecycle Management allows organizations to enhance supplier relationships, improve operational efficiency, and minimize risks associated with supplier onboarding. By leveraging self-service capabilities, suppliers can contribute to a more streamlined process, resulting in better supplier performance and collaboration.
Use ServiceNow® Supplier Lifecycle Operations to empower suppliers with self-service to simplify operations and improve productivity.
Overview
Supplier Lifecycle Operations enables you to quickly onboard suppliers, effortlessly manage supplier data, add key supplier contacts, monitor supplier performance, and enhance productivity of the teams that engage with suppliers.
Benefits
Supplier Lifecycle Operations provides the following benefits:
- Faster supplier onboarding: View details about new suppliers and onboard suppliers quickly using onboarding workflows and start purchasing goods and services.
- Automatically import supplier information: Supplier Lifecycle Operations integrates with the supplier Intelligence platform, Craft, which enables you to quickly import and view all the important supplier details.
- Supplier self-service: Enhance the supplier experience by enabling suppliers to complete onboarding tasks, get their questioned answered, and fulfill requests, such as viewing open purchase orders and submitting invoices.
- Supplier data management: Provide flexibility to suppliers to manage and update their own data, ensuring that the supplier data is always current and up to date.
- Supplier case and contact management: Create and manage supplier cases, add and manage supplier contacts.
- Minimize risk during supplier onboarding: Identify and assess potential supplier risks when onboarding new suppliers.
For more information about installing Supplier Lifecycle Operations, see Install Supplier Lifecycle Operations.
Supplier Lifecycle Operations applications
Supplier Lifecycle Operations includes the following applications.
| Application | Description |
|---|---|
| Supplier Common Architecture | Provides a common architecture to track data objects related to a supplier used in both Supplier Lifecycle Operations and Supplier Collaboration Portal. |
Source-to-Pay Workspace Important: Starting
with the Washington D.C. release, Supplier Manager Workspace is being prepared for
future deprecation. It will be hidden from the navigation and no
longer be activated on new instances but will continue to be
supported. Source-to-Pay Workspace
provides the latest experience for this functionality. |
Enables you to centralize supplier information and collaborate with suppliers to improve performance. |
| Craft.co Integration for Supplier Lifecycle Operations | Provides a pre-configured integration with Craft.co. Craft.co is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages. |
| News Integration for Supplier Lifecycle Operations | Retrieve recent news and other articles from preferred news channels. There is a pre-configured integration with Microsoft Bing available with this application. |
| Advanced Work Assignment for Supplier Lifecycle Operations | Automatically assign supplier cases to agents based on availability and capacity. |
| Risk Assessments Integration for Supplier Lifecycle Operations | Provides an integration with the Third-party Risk Management (TPRM) application to conduct due diligence when onboarding new suppliers. |
| Supplier Collaboration Portal | Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization. |
Supplier Lifecycle Operations functional architecture diagram
The following figure shows a high-level illustration of the various components that make up the functional architecture of Supplier Lifecycle Operations.
Additional resources
| Learn more about Supplier Lifecycle Operations | Additional ServiceNow resources |
|---|---|
| Access additional ServiceNow resources available to you, including release notes, Known Error Portal, ServiceNow University, Now Create, ServiceNow Community, Customer Success Center, and YouTube. |
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