Submit Invoice Inquiry

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Supplier uses the Supplier Collaboration Portal to create an inquiry related to an invoice and submits it to the Accounts Payable Operations team to evaluate and resolve the inquiry.

    Before you begin

    Role required: Supplier

    Procedure

    1. Navigate to Supplier Catalog > Invoices > Submit an invoice inquiry.
    2. On the Submit an invoice inquiry form, enter the following details.
      QuestionDescription
      What invoice would you like to inquire about? Invoice number- Choose the invoice number on which you need to inquire from the drop-down list.
      What kind of invoice inquiry would you like to make? Inquiry type- Choose the type of inquiry that you would like to ask an Account Payable Specialist. The options are:
      • Payment inquiry
      • Invoice inquiry
      • Expedite payment request
      • Payment term issue
      • Invoice entry assistance
      For more information on invoice inquiry, seeInvoice inquiry cases.
      Please describe your inquiry below in detail: Description- Detailed description about the invoice inquiry.
    3. Select Submit.
      A pop-up alert message appears as " Your inquiry is submitted and we will respond soon. You can review details here: <<Invoice case number>>.
      Note:

      From the invoice form page, you can select Actions > Create new inquiry and submit an invoice inquiry.

      Invoice inquiry case is created.