Components installed with Supplier Lifecycle Operations

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Components Installed with Supplier Lifecycle Management

    The activation of Supplier Lifecycle Management in ServiceNow installs various components, including user roles and tables, primarily housed within the Supplier Common Architecture application. These components facilitate efficient management and collaboration with suppliers.

    Show full answer Show less

    Key Features

    • User Roles: Several specific roles are created, each granting different levels of access and capabilities related to supplier management. Key roles include:
      • Supplier Administrator: Full control over supplier records and tasks.
      • Supplier Fulfiller: Task management and supplier viewing capabilities.
      • Supplier Owner: Similar to Fulfiller, with additional rights to create and manage suppliers and their associated tasks.
      • Supplier Manager: Enhanced permissions to manage all suppliers, cases, and tasks.
      • Supplier Agent: Broad access to manage tasks and cases across all suppliers.
      • Supplier Contact: Ability to submit requests and complete tasks through the Supplier Collaboration Portal.
    • Installed Tables: Key tables are created to support various functionalities, such as:
      • Supplier Case: Records for managing supplier issues.
      • Supplier Product Code: Links suppliers with product codes.
      • Supplier Email Domain: Stores supplier email domains.
      • Supplier Location: Connects suppliers with specific locations.
      • Supplier Task: Maintains records of tasks assigned to suppliers.
      • Supplier Document Configuration: Stores configurations for supplier documents.
      • Organization Tax Details: Holds tax registration information for suppliers.

    Key Outcomes

    By activating Supplier Lifecycle Management, customers can effectively manage supplier relationships, streamline tasks, and maintain comprehensive records. Users can expect enhanced collaboration capabilities through the Supplier Collaboration Portal and the ability to manage supplier-related tasks efficiently across various roles.

    Several types of components are installed with activation of Supplier Lifecycle Operations, including tables and user roles.

    The user roles and tables, even though installed along with Supplier Lifecycle Operations, reside in the Supplier Common Architecture application. For more information, see Supplier Common Architecture.
    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Roles installed

    Note:
    Users with the Supplier Manager [sn_slm.manager], Supplier Fulfiller [sn_slm.fulfiller], and Supplier Owner [sn_slm.owner] roles cannot access the Supplier Collaboration Portal.
    Role title [name] Description Contains roles
    Supplier Administrator

    [sn_slm.admin]

    		 The supplier admin can create, view, update, and delete all the suppliers, cases, and tasks.
    • decision_table_admin
    • sn_shop.shopper
    • awa_admin
    • sn_vdr_risk_asmt.vendor_assessor
    • sn_fin.supplier_payment_info_write
    • sn_slm.manager
    Supplier Fulfiller

    [sn_slm.fulfiller]

    		 Users with this role can do the following:
    • Create tasks
    • View suppliers related to assigned cases or tasks
    • View assigned cases and tasks, or tasks that are created by them
    • Update assigned cases and tasks, or tasks that are created by them
    • task_editor
    • template_read_global
    • sn_shop.shopper
    • workspace_user
    • vendor_reader
    • canvas_user
    • sn_fin.finance_user
    • awa_agent
    • survey_reader
    • sn_fin.procurement_user
    • email_composer
    Supplier Owner

    [sn_slm.owner]

    		 The supplier owner can do everything the supplier fulfiller can do, plus users with this role can:
    • Create suppliers using the playbook
    • Create cases and tasks for suppliers they own
    • View the suppliers they own
    • View cases and tasks for the suppliers they own
    • Update the suppliers they own
    • Update the cases and tasks that are created by them or assigned to them
    Note:
    The Supplier Owner [sn_slm.owner] role can create, manage, and edit records for only the suppliers that they own.
    • personalize_responses
    • workspace_user
    • canvas_user
    • sn_slm.fulfiller
    • sn_fin.finance_user
    • sn_fin.procurement_user
    • sn_vdr_risk_asmt.vendor_assessment_reviewer
    Supplier Manager

    [sn_slm.manager]

    		 The supplier manager can do everything the supplier owner can do, plus users with this role can:
    • Create suppliers using the playbook
    • Create cases and tasks
    • View all the suppliers, cases, and tasks
    • Update the suppliers they manage and also other suppliers
    • Update the cases and tasks that they create or that are assigned to them
    • sn_slm.owner
    • dm_user_criteria_read
    Supplier Agent

    sn_slm.agent

    		 The supplier agent can do everything the supplier fulfiller can do, plus users with this role can:
    • Create cases and tasks
    • View all the suppliers, cases, and tasks
    • Update all the tasks and assigned cases
    		 sn_slm.fulfiller
    Supplier Contact

    [sn_slm.contact]

    		 A user with this role can do the following:
    • Submit requests using the supplier catalog from the Supplier Collaboration Portal
    • Complete assigned tasks using the Supplier Collaboration Portal
    Note:
    A contact can be a primary contact or secondary contact. A primary contact is a user that has the Primary contact column set to true on the Vendor Contacts page. For more information, see Set a user as the primary contact.
    • sn_fin.supplier_payment_info_read
    • snc_external

    Tables installed

    Note:
    The Supplier Payment Information [sn_fin_supplier_payment] table, which stores the bank account records of the suppliers, is installed with the Finance Common Architecture (com.sn_fin) application.
    Table Description
    Supplier Case [sn_slm_case] Stores the supplier case records. Extends the Service Case [sn_spend_sdc_service_request] table.
    Supplier Product Code [sn_slm_code_m2m_supplier] Stores the relationships between suppliers in the Supplier [sn_fin_supplier] table and product codes in the Product Code [sn_supplier_product_code] table.
    Supplier Email Domain [sn_slm_email_domain] Stores the email domains of the suppliers.
    Supplier Location [sn_slm_m2m_location] Stores the relationships between suppliers stored in the Supplier [sn_fin_supplier] table and locations stored in the Location [cmn_location] table.
    Product Code [sn_slm_product_code] Stores the product and service records with universal product codes (UPC). These records do not have any relation to the supplier.
    Supplier Task [sn_slm_task] Stores the tasks of the suppliers. Extends the Service Task (sn_spend_sdc_service_task) table.
    Supplier Document Configuration [sn_slm_document_config] Stores the supplier document configurations. Extends the Application File [sys_metadata] table.
    Supplier Document Type [sn_slm_document_type] Stores the supplier document types. Extends the Application File [sys_metadata] table.
    Supplier Document References [sn_slm_document_references] Stores the supplier document references. Extends the Document References [ds_document_references] table.

    Organization Tax Details

    [sn_fin_org_tax_detail]

    		 Stores the tax registration details of the supplier.
    Note:
    This table has been added in the Finance Common Architecture (com.sn_fin) plugin.