Setting up roles and responsibilities in Care Team Operations for Healthcare IT

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • To be determined.

    To understand how roles and responsibilities function in Healthcare Operations, see Setting up roles and responsibilities for Healthcare Operations users.

    The following roles and responsibilities are included with Care Team Operations for Healthcare IT:

    Table 1. Care Team Operations for Healthcare IT roles and responsibilities
    Role Responsibility Description
    sn_cto_hcit.loc_support_agent Support Department Agent

    Inherits Location Support Agent responsibility from Service Model Foundation.

    		 Can view/resolve all cases under their assignment group, tracks, and fulfill cases.

    What to do next

    1. Assign roles to Care Team Operations for Healthcare IT users
    2. Assign responsibilities to Care Team Operations for Healthcare IT users