Exploring Care Team Operations for Facilities

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Use the Care Team Operations for Facilities application to resolve facilities issues related to maintenance or repair cases quickly and efficiently.

    Care Team Operations for Facilities overview

    Care Team Operations for Facilities contains the case types to report and fulfill facilities support issues in hospitals.

    Care Team Operations for Facilities provides care teams with a streamlined platform to report issues to the facilities department for support. Using the Care Team Portal, care team members can raise an issue with the Facilities case type. A work order is then automatically created from this case. Support agents in the Facilities department then manage using the Service Operations workspace as they fix the issue.

    A range of service requests come preconfigured for use with Care Team Operations for Facilities. The Healthcare Facilities case [sn_cto_facilities_case] type can also be extended to create custom request types.

    Note:
    Care Team Operations for Facilities requires installation of the Healthcare Operations Core and Care Team Portal plugins.

    Care Team Operations for Facilities users

    Table 1. Users
    User Description
    Nurse assistant Nurse assistants provide basic care to patients in healthcare facilities, assisting with daily living, monitoring patient health, and providing vital support to nurses and medical staff.
    Registered Nurse Registered nurses are responsible for providing and coordinating patient care, administering medications and treatments, and collaborating with other healthcare professionals to develop and implement care plans.
    Unit Manager Unit Managers oversee the operations of a specific unit within a healthcare facility, supervise staff, manage resources, and confirm the delivery of high-quality patient care.
    Unit Secretary Unit secretaries provide administrative support to nursing units and facilitate communication between staff, patients, and families while maintaining patient records.
    Facilities Support Agent Facilities support agents create, view, edit, and fulfill service requests created by the care team on behalf of the hospital's facilities support department.
    Facilities Agent Manager Facilities agent managers oversee the facilities support department agents and confirm that requests are fulfilled in an effective and timely manner.

    Care Team Operations for Facilities workflow

    Figure 1. Care Team Operations for Facilities workflow
    Example workflow of a facilities issue being reported using Care Team Portal.
    1. An administrator configures the Care Team Operations for Facilities application.
    2. A care team member detects a facilities issue and reports it using the Care Team Portal.
    3. A facilities support agent receives the request as a case or work order and fulfills it using CSM/FSM Configurable Workspace.

    Care Team Operations for Facilities benefits

    Table 2. Care Team Operations for Facilities benefits
    Benefit Feature Users
    Automate healthcare operations by enabling facilities support request creation and fulfillment. Healthcare Facilities case overview Admin
    Create support requests and receive visibility to all Facilities service requests created by your teams. Creating service requests in Care Team Operations for Facilities Nurse, Nurse assistant, Unit secretary
    Use CSM/FSM Configurable Workspace to fulfill facilities service requests. Fulfilling service requests in Care Team Operations for Facilities Facilities support agent

    What to explore next

    To learn more about configuring and using Care Team Operations for Facilities, see: