Configure due dates for supplier cases

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.

    Vorbereitungen

    Role required: sn_slm.admin

    Warum und wann dieser Vorgang ausgeführt wird

    Although the Due date field is auto-populated for a supplier case type, you can always update this field as required.

    Prozedur

    1. Navigate to All > Supplier Lifecycle Operations > Administration > Default Due Dates for Cases.
      The Decision Builder opens and displays the Decision table for configuring the default due dates.
      Tabelle : 1. Decision table for configuring default due dates
      Case type Default due date
      Onboard new supplier 30
      Supplier support request 3
      General inquiry 3
      Banking information change request 3
      Supplier information change request 3
      Supplier location change request 3
      Enroll new supplier user 3
      Account access request 3
      Supplier issue 3
      Document change request 3
      Conduct a risk assessment 3
      Conduct a tiering risk assessment 3
      Request supplier contact 3
      Offboard supplier contact 3
      Primary contact elevation 3
    2. Under the Default due date column, select a row next to the case type row and enter a positive number.
      The number that you enter for a case type is auto-populated in the Due date field the next time you create a supplier case of that case type.

      For example, let's say that you enter 3 as the due date for the case type General enquiry. If you create a General enquiry case on September 12, the due date will be in three days from this date; that is, September 15.

      Change default due date

    3. Select Save.

    Ergebnisse

    The default due dates for the different case types are configured.