Configure inquiry resolution property

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Configure the inquiry resolution AI agent to extract data from KB articles.

    Vorbereitungen

    Role required: admin

    APO properties page

    Prozedur

    1. Navigate to All > Accounts Payable Operations > Properties.
      The Accounts Payable Operations properties page appears.
    2. In the Inquiry resolution properties area, enter the title of the knowledge article that the AI agent uses to extract data and provide resolution for the inquiry case.
    3. Select Save.

    Ergebnisse

    The AI agent uses the data from the specified KB article to resolve the inquiry case.